Cannot update to latest definitions

justiceseeker

It just says that updates fail. This is both on Automatic and Manual.

 

On the notepad it is coming up with the following error messages.

 

[ 3160]Tue Oct 29 22:26:59 2013(2): Connecting to fsbwserver.f-secure.com (no BW proxy, no HTTP proxy)...

[ 3160]Tue Oct 29 22:26:59 2013(3): Update check failed. There was an error connecting fsbwserver.f-secure.com (DNS lookup failure)

 

Please let me know what to do.

 

Thanks

 

Justiceseeker

Fendy

Hi justiceseeker,

 

It is normal if you get DNS lookup failure from time to time. But if you get it too frequently, you might want to change to a different DNS that is more reliable such as Google DNS.

 

So please do:

1) Change to Google DNS
http://www.howtogeek.com/164981/how-to-switch-to-opendns-or-google-dns-to-speed-up-web-browsing/

 

2) After changing it, please flush your DNS. Open up cmd in Administrator mode and type "ipconfig /flushdns" without the " symbol.

 

---
Best regards,
Fendy

 

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Blackcat

Hi Boxi

 

First, I would upgrade to the latest version of F-Secure IS,  the 2014 version; http://www.f-secure.com/en/web/home_global/support/installers

 

If that does help then try some of the suggestions earlier in this thread.

 

If all else fails contact support providing a FSDIAG; 

 

How to create a FSDIAG.tar.gz file; http://www.f-secure.com/en/web/home_global/support/contact/fsdiag

 

Contacting support; http://www.f-secure.com/en/web/home_global/support/contact/request

 

Blackcat

F-Secure AV or Internet Security or Business Products?

 

Version number?

 

OS?

NikK

I have this problem too from time to time, but after a few hours it always works again:

 

2013-10-24 12:51:08.438 [06fc.0844]  I: Connecting to guts.sp.f-secure.com (no BW proxy, no HTTP proxy)...
2013-10-24 12:51:08.922 [06fc.0844]  I: Update check completed successfully. No updates are available.
2013-10-24 13:51:08.465 [06fc.0844]  I: Connecting to guts.sp.f-secure.com (no BW proxy, no HTTP proxy)...
2013-10-24 13:51:08.465 [06fc.0844]  I: Update check failed. There was an error connecting guts.sp.f-secure.com (DNS lookup failure)
2013-10-24 13:52:08.728 [06fc.0844]  I: Connecting to guts.sp.f-secure.com (no BW proxy, no HTTP proxy)...
2013-10-24 13:52:08.728 [06fc.0844]  I: Update check failed. There was an error connecting guts.sp.f-secure.com (DNS lookup failure)
2013-10-24 13:54:08.973 [06fc.0844]  I: Connecting to guts.sp.f-secure.com (no BW proxy, no HTTP proxy)...
2013-10-24 13:54:08.973 [06fc.0844]  I: Update check failed. There was an error connecting guts.sp.f-secure.com (DNS lookup failure)
2013-10-24 13:58:09.198 [06fc.0844]  I: Connecting to guts.sp.f-secure.com (no BW proxy, no HTTP proxy)...
2013-10-24 13:58:09.198 [06fc.0844]  I: Update check failed. There was an error connecting guts.sp.f-secure.com (DNS lookup failure)
2013-10-24 14:06:09.429 [06fc.0844]  I: Connecting to guts.sp.f-secure.com (no BW proxy, no HTTP proxy)...
2013-10-24 14:06:09.429 [06fc.0844]  I: Update check failed. There was an error connecting guts.sp.f-secure.com (DNS lookup failure)
2013-10-24 14:22:09.642 [06fc.0844]  I: Connecting to guts.sp.f-secure.com (no BW proxy, no HTTP proxy)...
2013-10-24 14:22:09.642 [06fc.0844]  I: Update check failed. There was an error connecting guts.sp.f-secure.com (DNS lookup failure)
2013-10-24 14:54:09.865 [06fc.0844]  I: Connecting to guts.sp.f-secure.com (no BW proxy, no HTTP proxy)...
2013-10-24 14:54:09.880 [06fc.0844]  I: Update check failed. There was an error connecting guts.sp.f-secure.com (DNS lookup failure)
2013-10-24 15:54:09.917 [06fc.0844]  I: Connecting to guts.sp.f-secure.com (no BW proxy, no HTTP proxy)...
2013-10-24 15:54:10.587 [06fc.0844]  I: Update check completed successfully. No updates are available.

 

Check again and see if you still have problems.

steve1

i need my subscription key dont know how to get it

Blackcat

Hi Steve

 

take a look here; http://community.f-secure.com/t5/Security-for-PC/Where-can-I-find-the-product/ta-p/27680

justiceseeker

F-Secure Client Security 9.32 build 112

 

Downloaded from the UCL website as my wife is a student at UCL.

 

It is strange because I downloaded on the 5th October. It then didn't download an update for 2 weeks until the 21/10. I then had a few days of updates and now nothing again since the 25th. Every time I try manually it says the update has failed.

 

JS

 

 

 

 

 

 

Blackcat

You could try the following; 

 

1. It might be worth trying the Automatic Update Reset Tool: ftp://ftp.f-secure.com/support/tools/FSAUA-Reset/ . You only need to execute it and it will clear the databases and re-download new ones.  

 

2. Or you download the latest databases manually and install them. Download and run fsdbupdate9.exe which contains a new copy of all the databases (Antivirus, Spyware, Spam, Parental, etc).

 

If the above does not help, try a uninstall/reinstall of F-Secure. 

 

If all else fails contact support providing a FSDIAG; 

 

How to create a FSDIAG.tar.gz file; http://www.f-secure.com/en/web/business_global/support/contact/fsdiag

 

Contacting support; http://www.f-secure.com/en/web/business_global/support/contact/request

 

 

 

 

justiceseeker

Thanks for the tips.

 

If I download manually would I need to be re-doing this every week?

 

If I do do it every week will the latest updates re-write the files?

 

JS

Blackcat

Hopefully the Automatic Update re-set tool will fix the problem permanently.

 

I would not use any AV if I could only update every week. 

 

Have you contacted support yet, reporting the problem?

 

While you are waiting for support to get back to you I would try my previous suggestions.

 

But let the Forum know how you proceed. 

Boxi

Hi,

 

I have had a problem already for a while, F-secure could not install updates. In the main menu F-secure just says that Computer is not protected. "Error" and asks to restart the computer.

 

Operating system Win Vista 32bit, SP1

CPU: Intel Pentium Dual CPU T3200 2GHz

RAM: 2GB

 

F-Secure Internet Security 2011 10.51 build 106

F-Secure Anti-Virus 9.30 build 16400
F-Secure Automatic Update Agent 8.25 build 4095
F-Secure User Interface 9.50 build 7559
F-Secure Management Agent 8.15 build 35003
F-Secure Parental Control 8.50 build 15480
F-Secure E-mail filtering 1.02 build 7480
F-Secure Network connections 6.27 build
F-Secure Email Scanner 6.00 build 466
F-Secure DeepGuard 3.00 build 171
F-Secure Online Help 2.00 build 1480
F-Secure Customization IS 10.50.01

 

 

Log file says:

 3636]Wed Oct 30 17:57:42 2013(3):  F-Secure Automatic Update Agent for WIN32 8.25.4095: Agent started
[ 3636]Wed Oct 30 17:57:59 2013(2):  Connecting to retail.sp.f-secure.com (no BW proxy, no HTTP proxy)...
[ 3636]Wed Oct 30 17:58:03 2013(3):  Update check failed. There was an error connecting retail.sp.f-secure.com (DNS lookup failure)
[ 3636]Wed Oct 30 17:59:10 2013(2):  Connecting to retail.sp.f-secure.com (no BW proxy, no HTTP proxy)...
[ 3636]Wed Oct 30 17:59:10 2013(3):  Update check failed. There was an error connecting retail.sp.f-secure.com (DNS lookup failure)
[ 3636]Wed Oct 30 18:01:10 2013(2):  Connecting to retail.sp.f-secure.com (no BW proxy, no HTTP proxy)...
[ 3636]Wed Oct 30 18:01:10 2013(3):  Update check failed. There was an error connecting retail.sp.f-secure.com (DNS lookup failure)
[ 3636]Wed Oct 30 18:04:16 2013(2):  Connecting to retail.sp.f-secure.com (no BW proxy, no HTTP proxy)...
[  596]Wed Oct 30 18:04:43 2013(3):  Downloaded 'F-Secure Gemini Update 2013-10-30_01' - 'gemdb' version '1383119914' from retail.sp.f-secure.com, 4603484 bytes (download size 3649 bytes)
[ 5772]Wed Oct 30 18:05:02 2013(3):  Downloaded 'F-Secure Hydra Update 2013-10-30_01' - 'hydrawin' version '1383124858' from retail.sp.f-secure.com, 10738288 bytes (download size 169641 bytes)
[ 5520]Wed Oct 30 18:08:27 2013(3):  Installation of 'F-Secure Content Classification Engine 2010-01-08_21' : Failed, will retry
[ 4072]Wed Oct 30 18:09:05 2013(3):  Downloaded 'F-Secure Aquarius Update 2013-10-30_05' - 'aquawin32' version '1383135113' from retail.sp.f-secure.com, 324917271 bytes (download size 523592 bytes)
[ 3636]Wed Oct 30 18:09:33 2013(2):  Update check completed successfully.

 

 

 

I appreciate any help. Thanks!

Boxi

Update to 2014 solved the problem. Kiitos!

Blackcat

Glad to hear that you are up and running again.

 

In the future always try and run the latest version of your security software; invariably gives better protection.