Cannot update to latest definitions

It just says that updates fail. This is both on Automatic and Manual.

 

On the notepad it is coming up with the following error messages.

 

[ 3160]Tue Oct 29 22:26:59 2013(2): Connecting to fsbwserver.f-secure.com (no BW proxy, no HTTP proxy)...

[ 3160]Tue Oct 29 22:26:59 2013(3): Update check failed. There was an error connecting fsbwserver.f-secure.com (DNS lookup failure)

 

Please let me know what to do.

 

Thanks

 

Justiceseeker

Best Answers

Comments

  • BlackcatBlackcat Posts: 511

    F-Secure AV or Internet Security or Business Products?

     

    Version number?

     

    OS?

  • NikKNikK Posts: 935 Rock Star

    I have this problem too from time to time, but after a few hours it always works again:

     

    2013-10-24 12:51:08.438 [06fc.0844]  I: Connecting to guts.sp.f-secure.com (no BW proxy, no HTTP proxy)...
    2013-10-24 12:51:08.922 [06fc.0844]  I: Update check completed successfully. No updates are available.
    2013-10-24 13:51:08.465 [06fc.0844]  I: Connecting to guts.sp.f-secure.com (no BW proxy, no HTTP proxy)...
    2013-10-24 13:51:08.465 [06fc.0844]  I: Update check failed. There was an error connecting guts.sp.f-secure.com (DNS lookup failure)
    2013-10-24 13:52:08.728 [06fc.0844]  I: Connecting to guts.sp.f-secure.com (no BW proxy, no HTTP proxy)...
    2013-10-24 13:52:08.728 [06fc.0844]  I: Update check failed. There was an error connecting guts.sp.f-secure.com (DNS lookup failure)
    2013-10-24 13:54:08.973 [06fc.0844]  I: Connecting to guts.sp.f-secure.com (no BW proxy, no HTTP proxy)...
    2013-10-24 13:54:08.973 [06fc.0844]  I: Update check failed. There was an error connecting guts.sp.f-secure.com (DNS lookup failure)
    2013-10-24 13:58:09.198 [06fc.0844]  I: Connecting to guts.sp.f-secure.com (no BW proxy, no HTTP proxy)...
    2013-10-24 13:58:09.198 [06fc.0844]  I: Update check failed. There was an error connecting guts.sp.f-secure.com (DNS lookup failure)
    2013-10-24 14:06:09.429 [06fc.0844]  I: Connecting to guts.sp.f-secure.com (no BW proxy, no HTTP proxy)...
    2013-10-24 14:06:09.429 [06fc.0844]  I: Update check failed. There was an error connecting guts.sp.f-secure.com (DNS lookup failure)
    2013-10-24 14:22:09.642 [06fc.0844]  I: Connecting to guts.sp.f-secure.com (no BW proxy, no HTTP proxy)...
    2013-10-24 14:22:09.642 [06fc.0844]  I: Update check failed. There was an error connecting guts.sp.f-secure.com (DNS lookup failure)
    2013-10-24 14:54:09.865 [06fc.0844]  I: Connecting to guts.sp.f-secure.com (no BW proxy, no HTTP proxy)...
    2013-10-24 14:54:09.880 [06fc.0844]  I: Update check failed. There was an error connecting guts.sp.f-secure.com (DNS lookup failure)
    2013-10-24 15:54:09.917 [06fc.0844]  I: Connecting to guts.sp.f-secure.com (no BW proxy, no HTTP proxy)...
    2013-10-24 15:54:10.587 [06fc.0844]  I: Update check completed successfully. No updates are available.

     

    Check again and see if you still have problems.

  • steve1steve1 Posts: 1

    i need my subscription key dont know how to get it

  • F-Secure Client Security 9.32 build 112

     

    Downloaded from the UCL website as my wife is a student at UCL.

     

    It is strange because I downloaded on the 5th October. It then didn't download an update for 2 weeks until the 21/10. I then had a few days of updates and now nothing again since the 25th. Every time I try manually it says the update has failed.

     

    JS

     

     

     

     

     

     

  • BlackcatBlackcat Posts: 511

    You could try the following; 

     

    1. It might be worth trying the Automatic Update Reset Tool: ftp://ftp.f-secure.com/support/tools/FSAUA-Reset/ . You only need to execute it and it will clear the databases and re-download new ones.  

     

    2. Or you download the latest databases manually and install them. Download and run fsdbupdate9.exe which contains a new copy of all the databases (Antivirus, Spyware, Spam, Parental, etc).

     

    If the above does not help, try a uninstall/reinstall of F-Secure. 

     

    If all else fails contact support providing a FSDIAG; 

     

    How to create a FSDIAG.tar.gz file; http://www.f-secure.com/en/web/business_global/support/contact/fsdiag

     

    Contacting support; http://www.f-secure.com/en/web/business_global/support/contact/request

     

     

     

     

  • Thanks for the tips.

     

    If I download manually would I need to be re-doing this every week?

     

    If I do do it every week will the latest updates re-write the files?

     

    JS

  • BlackcatBlackcat Posts: 511

    Hopefully the Automatic Update re-set tool will fix the problem permanently.

     

    I would not use any AV if I could only update every week. 

     

    Have you contacted support yet, reporting the problem?

     

    While you are waiting for support to get back to you I would try my previous suggestions.

     

    But let the Forum know how you proceed. 

  • BoxiBoxi Posts: 2

    Hi,

     

    I have had a problem already for a while, F-secure could not install updates. In the main menu F-secure just says that Computer is not protected. "Error" and asks to restart the computer.

     

    Operating system Win Vista 32bit, SP1

    CPU: Intel Pentium Dual CPU T3200 2GHz

    RAM: 2GB

     

    F-Secure Internet Security 2011 10.51 build 106

    F-Secure Anti-Virus 9.30 build 16400
    F-Secure Automatic Update Agent 8.25 build 4095
    F-Secure User Interface 9.50 build 7559
    F-Secure Management Agent 8.15 build 35003
    F-Secure Parental Control 8.50 build 15480
    F-Secure E-mail filtering 1.02 build 7480
    F-Secure Network connections 6.27 build
    F-Secure Email Scanner 6.00 build 466
    F-Secure DeepGuard 3.00 build 171
    F-Secure Online Help 2.00 build 1480
    F-Secure Customization IS 10.50.01

     

     

    Log file says:

     3636]Wed Oct 30 17:57:42 2013(3):  F-Secure Automatic Update Agent for WIN32 8.25.4095: Agent started
    [ 3636]Wed Oct 30 17:57:59 2013(2):  Connecting to retail.sp.f-secure.com (no BW proxy, no HTTP proxy)...
    [ 3636]Wed Oct 30 17:58:03 2013(3):  Update check failed. There was an error connecting retail.sp.f-secure.com (DNS lookup failure)
    [ 3636]Wed Oct 30 17:59:10 2013(2):  Connecting to retail.sp.f-secure.com (no BW proxy, no HTTP proxy)...
    [ 3636]Wed Oct 30 17:59:10 2013(3):  Update check failed. There was an error connecting retail.sp.f-secure.com (DNS lookup failure)
    [ 3636]Wed Oct 30 18:01:10 2013(2):  Connecting to retail.sp.f-secure.com (no BW proxy, no HTTP proxy)...
    [ 3636]Wed Oct 30 18:01:10 2013(3):  Update check failed. There was an error connecting retail.sp.f-secure.com (DNS lookup failure)
    [ 3636]Wed Oct 30 18:04:16 2013(2):  Connecting to retail.sp.f-secure.com (no BW proxy, no HTTP proxy)...
    [  596]Wed Oct 30 18:04:43 2013(3):  Downloaded 'F-Secure Gemini Update 2013-10-30_01' - 'gemdb' version '1383119914' from retail.sp.f-secure.com, 4603484 bytes (download size 3649 bytes)
    [ 5772]Wed Oct 30 18:05:02 2013(3):  Downloaded 'F-Secure Hydra Update 2013-10-30_01' - 'hydrawin' version '1383124858' from retail.sp.f-secure.com, 10738288 bytes (download size 169641 bytes)
    [ 5520]Wed Oct 30 18:08:27 2013(3):  Installation of 'F-Secure Content Classification Engine 2010-01-08_21' : Failed, will retry
    [ 4072]Wed Oct 30 18:09:05 2013(3):  Downloaded 'F-Secure Aquarius Update 2013-10-30_05' - 'aquawin32' version '1383135113' from retail.sp.f-secure.com, 324917271 bytes (download size 523592 bytes)
    [ 3636]Wed Oct 30 18:09:33 2013(2):  Update check completed successfully.

     

     

     

    I appreciate any help. Thanks!

  • BoxiBoxi Posts: 2

    Update to 2014 solved the problem. Kiitos!

  • BlackcatBlackcat Posts: 511

    Glad to hear that you are up and running again.

     

    In the future always try and run the latest version of your security software; invariably gives better protection.

This discussion has been closed.