Password log

Dear sir/madum,

I am are free trial for the f secure user. There a problem that I cannot uninstall all the application since the f-secure code. If you have any resolution, please reply me as soon as possible.

Best regards,

Ronald Hung

Comments

  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

    Hello Ronald,

     

    Could you precise the product and version you are using?

    Are you having issue with Mobile security, Internet security? 

     

    The more precision you can provide, the easier it will be to assist you with your issue.

     

    Thank you.

     

  • Dear Ben,

    Thanks for your reply. Informations are as the follows.

    Mobile security Version 8.1.11894 F-Secure
    ORSP version 1.0.25.224
    Oaas2 version 1.1.0.r2441
    Fsclm version 2.3.12
    user: 35 332805 XXXXXXXX
    code: XXX-XXX-XXX
    Trial user personal email : [email protected]

    If there are any solutions, please contact me. Thanks for your help. I am so appreciate your reply.

    Best regards

    Ronald Hung

  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

    Hello Ronald,

     

    I edited your last post for privacy reason. If you are experiencing issue due to the Mobile Security code being forgotten, kindly refer to AniaC's post to contact Support, this type of case have to be handled outside of the F-Secure Community.

    http://community.f-secure.com/t5/Mobile/Forgot-lost-your-security-code-Read-this/td-p/7439

     

    If not could you precise the problem ? In which condition are you blocked? What  are you exactly trying to remove?

     

    Thank you.

This discussion has been closed.