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ronaldhung

Dear sir/madum,

I am are free trial for the f secure user. There a problem that I cannot uninstall all the application since the f-secure code. If you have any resolution, please reply me as soon as possible.

Best regards,

Ronald Hung

[Deleted User]

Hello Ronald,

 

Could you precise the product and version you are using?

Are you having issue with Mobile security, Internet security? 

 

The more precision you can provide, the easier it will be to assist you with your issue.

 

Thank you.

 

ronaldhung

Dear Ben,

Thanks for your reply. Informations are as the follows.

Mobile security Version 8.1.11894 F-Secure
ORSP version 1.0.25.224
Oaas2 version 1.1.0.r2441
Fsclm version 2.3.12
user: 35 332805 XXXXXXXX
code: XXX-XXX-XXX
Trial user personal email : XXXXXX@gmail.com

If there are any solutions, please contact me. Thanks for your help. I am so appreciate your reply.

Best regards

Ronald Hung

[Deleted User]

Hello Ronald,

 

I edited your last post for privacy reason. If you are experiencing issue due to the Mobile Security code being forgotten, kindly refer to AniaC's post to contact Support, this type of case have to be handled outside of the F-Secure Community.

http://community.f-secure.com/t5/Mobile/Forgot-lost-your-security-code-Read-this/td-p/7439

 

If not could you precise the problem ? In which condition are you blocked? What  are you exactly trying to remove?

 

Thank you.