f-secure mobile password

Dear Sir,

 

              I have forget my password of F_ secure in my mobile N-8 nokia.please tell me how i can change it or resest it.plz i m so much worried about this if i will change sim it will be locked.so i am very thank ful to you for this great kindness.i hope you cal help me.

bsnuc3HumztharangaRaj2HansumFirebones

Best Answers

  • firionicablefirionicable Posts: 27
    Accepted Answer

    If you forget your security code, you can reset it from the trusted number. Follow these instructions:image

     

    1. Send SMS with the following message to your device: #UNLOCK#  Edited: (#UNLOCK# would only work if you send it from your Trusted Number.)
    2. Your device sends the reset SMS message with instructions to the trusted number.
    3. Send the reset code from the trusted number to your device.
    4. Your device is unlocked and you can create a new security code.
    AniaCJaysonchintusahaghmohdMranal
  • JakkalsJakkals Posts: 2
    Accepted Answer

    Will my device send the SMS automatically?

  • bsnubsnu Posts: 1
    Accepted Answer

    Hi

    How to Send #UNLOCK#

     

    Firebones
  • nemooonemooo Posts: 1
    Accepted Answer

    how can i enter my trusted number???,,,,when i tried to enter it,,,the f secure wanted the security code,,,which i don't have!!

  • SeanVSeanV Posts: 38
    Accepted Answer

    Hi Hanaccer,

     

    If the provided #UNLOCK# steps does not help, we would suggest you to call our support. Kindly click here for the contact number and our technician will help you to reset your Anti-Theft security code.

     

    NOTE: This cannot be done in Community, since we will need to collect some details for verification purpose.

     

    Thanks.
    Best Regards,
    Sean Veloo

    ..........................................................................................................................................................................................................................
    Has somebody helped you? Say thanks by giving kudos. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.

  • BenBen Posts: 2,640
    Accepted Answer

    Hello Bonnie,

     

    I edited your last post to avoid that your email address would be used wrongly.

     

    You can find all our contact phone numbers for support in UK  and other country here.

     

    You also contact us via mail or email as offered on this page.

     

    Thank you.

    bonnie
«13

Comments

  • JaysonJayson Posts: 595

    Hi Rashid,

     

    Welcome to F-Secure Community. 

     

    I have moved this post to Mobile board. If the steps above does not helps, please contact our support to reset your Anti-Theft security code.

     

    NOTE: This cannot be done in Community.

     

    Thanks.


    Best Regards,
    Jayson

  • amkamk Posts: 16

    Thanks firionicable that was helpful.

     

    __________
      “Drive your business. Let not your business drive you.”

  • PiickPiick Posts: 1

    Dear sir,

     

    I had forgotten my f secure mobile security code and had replaced the sim in my phone and now its locked. My phone is nokia 5530.

     

    my phone number : +66XXXXXXXXX

    my SR ID(case reference number) : 1-528708041

     

    Help me please T^T

    Piick Thailand

     

    Edited: Personal informations removed due to privacy protection.

    Hunarboil
  • JaysonJayson Posts: 595

    Hi bsnu,

    Welcome to F-Secure Community.

    Kindly refer the steps provided above.

    Thanks.



    Best Regards,
    Jayson

  • JaysonJayson Posts: 595

    Hi nemooo,

    Yes, indeed modifying Trusted number would require your Secuirty code. Kindly contact our support to reset your Security code.

    Thanks.


    Best Regards,
    Jayson

  • moonmoon Posts: 1

    my trusted number is the number of the device which i need to get the security code of i 

  • AndyTAndyT Posts: 33

    Hi Moon,


    Regarding your information, do you refer to the trusted number is the same number as your mobile phone number?

     

    Using the SMS alert
    You can set Anti-Theft to alert you with an SMS message when somebody changes the SIM card in your
    device.
    To use the SMS alert:
    1. In the main view, open Anti-theft.
    2. In the Anti-theft menu, select Settings.
    3. Select Trusted number.
    The Trusted number dialog opens.
    4. Specify the phone number where the SMS text message should be sent when the SIM card in the device
    is changed.

     

    When the SMS alert is turned on, you receive an SMS text message when the SIM card in your device is
    changed.

     

    Andy

  • sir,

    what do you mean about the trusted number? Is it the number Of sim I used on that device? thanks

  • JaysonJayson Posts: 595

    Hi venjie,

    No. The Trusted number is the trusted phone number you have entered during the activation of Anti-Theft feature.

    See here for how to reset your Security Code with Trusted Number.

    Thanks.


    Best Regards,
    Jayson

  • After ı send to sms my number #RESET# after my phone is unlocked after my phone is lock ????? :///

  • JaysonJayson Posts: 595

    Hi mrsamet94,

    I'm unclear on your issue, kindly explain further. However, the #RESET# command is not valid.

    Thanks.


    Best Regards,
    Jayson

  • SPandSPand Posts: 1

    i have not added trusted no. in f secure anti theft..kindly inform me how to reset security code as my phn(nokia e5) is unlocked and i cannot operate it...

    rply as soon as possible...plz

  • JaysonJayson Posts: 595

    Hi SPand,

    Please contact our support. The Security code can be reset after verification but this cannot be done in Community.

    Thanks.


    Best Regards,
    Jayson

  • I have this phone Nokia E7 which I have forgotten the unlock code and I have set a trusted number which number can the trusted number going to send the #UNLOCK# to  is the mobile phone number (SIM) that was inside or the new inserted (SIM number) that is  where I got confused.

    Note it works fine with the SIM that is inside now but i want to make use of another SIM when i put that i requires the security code of F-Secure version 6.60(16462)

  • JaysonJayson Posts: 595

    Hi difonet,

    I'm not sure I understand your question correctly. Normally we would recommend to setup the Trusted Number to your second mobile number or mobile number of your family member. When the SIM is changed it will receive a SMS telling the new phone number.

    Watch this video here for more details.

    Thanks.


    Best Regards,
    Jayson

  • c3c3 Posts: 1
    unlock
  • GaryGary Posts: 70

    Hi c3,

     

    Please contact our support by clicking here in order to reset your Anti-Theft security code. This cannot be done in the Community.

    Thank you.

    Best Regards,
    Gary

  • ankitankit Posts: 1
    #UNLOCK#
  • JaysonJayson Posts: 595

    Hi ankit,

    May I know what is the issue with #UNLOCK# command?

    Thanks.


    Best Regards,
    Jayson

  • herohero Posts: 1

    #UNLOCK#

  • JagadesanJagadesan Posts: 129

    Hi hero,

    May I know what is the issue with #UNLOCK# command?

    Thanks.

    Best Regards,

    Jagadesan

  • SBKSBK Posts: 1

    how to send?? i already sent the text but its not wrking

    plz help

  • JaysonJayson Posts: 595

    Hello,

    Please refer this post for how to use the #UNLOCK# command.

    Thanks.


    Best Regards,
    Jayson

  • Hi, I bought my mobile about a year ago, and I installed the product. Since I have never had to use it (luckily) I have forgotten my password. I followed all the steps, but my mobile wouldn't reply the #UNLOCK# message, and it IS the trusted number, because when I enter the application in my mobile I can see it is the same one I have in my configuration. I tried to communicate with a technician but they wouldn't reply me. I am from Argentina and I really do not have anyone that can help me. Thank you!

  • bonniebonnie Posts: 3
    Dear Jayson please can you advise me if you in uk? If so please give me contact number where i cam call you. similar problems on my nokia c7 00 amd none of the solutions suggested on forum are working for me to uninstall, remove f secure. thanks martin
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