f-secure mobile password
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firionicable
Posts: 27
If you forget your security code, you can reset it from the trusted number. Follow these instructions:
- Send SMS with the following message to your device: #UNLOCK# Edited: (#UNLOCK# would only work if you send it from your Trusted Number.)
- Your device sends the reset SMS message with instructions to the trusted number.
- Send the reset code from the trusted number to your device.
- Your device is unlocked and you can create a new security code.
6 6Like -
SeanV
Posts: 38
Hi Hanaccer,
If the provided #UNLOCK# steps does not help, we would suggest you to call our support. Kindly click here for the contact number and our technician will help you to reset your Anti-Theft security code.
NOTE: This cannot be done in Community, since we will need to collect some details for verification purpose.
Thanks.
Best Regards,
Sean Veloo
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Ben
Posts: 2,641 F-Secure Product Expert
Hello Bonnie,
I edited your last post to avoid that your email address would be used wrongly.
You can find all our contact phone numbers for support in UK and other country here.
You also contact us via mail or email as offered on this page.
Thank you.
1 1Like
Comments
Hi Rashid,
Welcome to F-Secure Community.
I have moved this post to Mobile board. If the steps above does not helps, please contact our support to reset your Anti-Theft security code.
NOTE: This cannot be done in Community.
Thanks.
Best Regards,
Jayson
Thanks firionicable that was helpful.
__________
“Drive your business. Let not your business drive you.”
Dear sir,
I had forgotten my f secure mobile security code and had replaced the sim in my phone and now its locked. My phone is nokia 5530.
my phone number : +66XXXXXXXXX
my SR ID(case reference number) : 1-528708041
Help me please T^T
Piick Thailand
Edited: Personal informations removed due to privacy protection.
Hi bsnu,
Welcome to F-Secure Community.
Kindly refer the steps provided above.
Thanks.
Best Regards,
Jayson
Hi nemooo,
Yes, indeed modifying Trusted number would require your Secuirty code. Kindly contact our support to reset your Security code.
Thanks.
Best Regards,
Jayson
my trusted number is the number of the device which i need to get the security code of i
Hi Moon,
Regarding your information, do you refer to the trusted number is the same number as your mobile phone number?
Using the SMS alert
You can set Anti-Theft to alert you with an SMS message when somebody changes the SIM card in your
device.
To use the SMS alert:
1. In the main view, open Anti-theft.
2. In the Anti-theft menu, select Settings.
3. Select Trusted number.
The Trusted number dialog opens.
4. Specify the phone number where the SMS text message should be sent when the SIM card in the device
is changed.
When the SMS alert is turned on, you receive an SMS text message when the SIM card in your device is
changed.
Andy
sir,
what do you mean about the trusted number? Is it the number Of sim I used on that device? thanks
Hi venjie,
No. The Trusted number is the trusted phone number you have entered during the activation of Anti-Theft feature.
See here for how to reset your Security Code with Trusted Number.
Thanks.
Best Regards,
Jayson
After ı send to sms my number #RESET# after my phone is unlocked after my phone is lock ?????
//
Hi mrsamet94,
I'm unclear on your issue, kindly explain further. However, the #RESET# command is not valid.
Thanks.
Best Regards,
Jayson
i have not added trusted no. in f secure anti theft..kindly inform me how to reset security code as my phn(nokia e5) is unlocked and i cannot operate it...
rply as soon as possible...plz
Hi SPand,
Please contact our support. The Security code can be reset after verification but this cannot be done in Community.
Thanks.
Best Regards,
Jayson
I have this phone Nokia E7 which I have forgotten the unlock code and I have set a trusted number which number can the trusted number going to send the #UNLOCK# to is the mobile phone number (SIM) that was inside or the new inserted (SIM number) that is where I got confused.
Note it works fine with the SIM that is inside now but i want to make use of another SIM when i put that i requires the security code of F-Secure version 6.60(16462)
Hi difonet,
I'm not sure I understand your question correctly. Normally we would recommend to setup the Trusted Number to your second mobile number or mobile number of your family member. When the SIM is changed it will receive a SMS telling the new phone number.
Watch this video here for more details.
Thanks.
Best Regards,
Jayson
Hi c3,
Please contact our support by clicking here in order to reset your Anti-Theft security code. This cannot be done in the Community.
Thank you.
Best Regards,
Gary
Hi ankit,
May I know what is the issue with #UNLOCK# command?
Thanks.
Best Regards,
Jayson
#UNLOCK#
Hi hero,
May I know what is the issue with #UNLOCK# command?
Thanks.
Best Regards,
Jagadesan
how to send?? i already sent the text but its not wrking
plz help
Hello,
Please refer this post for how to use the #UNLOCK# command.
Thanks.
Best Regards,
Jayson
Hi, I bought my mobile about a year ago, and I installed the product. Since I have never had to use it (luckily) I have forgotten my password. I followed all the steps, but my mobile wouldn't reply the #UNLOCK# message, and it IS the trusted number, because when I enter the application in my mobile I can see it is the same one I have in my configuration. I tried to communicate with a technician but they wouldn't reply me. I am from Argentina and I really do not have anyone that can help me. Thank you!