Stuck in a loop

Dungeon
Dungeon Posts: 2
in Home Security Beta Programs

Hi, i have never been able to get your beta page to work correctly so i eventually gave up however now i am interested in testing again. I recieved an email and followed the link, signed in to beta.f-secure.com and followed the pages to the installer however when i click to download it says

 

Invalid input. (98)

 

and if i go to the subscription keys page it says

 

Your unique customer key is:

 

with no actual key visible.

 

Then if i go to my account and click close my account it says

 

You can not Opt-Out if you are participating in an active project.

 

so as you can see i am stuck in a never ending loop of not being able to download but not being able to close my account either.

 

Can someone please sort this out for me.

 

Thanks

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Comments

  • Ville
    Ville Posts: 671 F-Secure Product Expert

    Hi

     

    Could you please create bug report in the beta site, so that we can see your account details from there and fix the problem.

     

    Ville

     

    Ville

    F-Secure R&D, Desktop products

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  • Dungeon
    Dungeon Posts: 2

    Done

     

    BUG-02435

     

    Thanks

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  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Hello,

     

    For some reason your user account did not have the unique customer key attached to it, so I fixed this for your account. Now you should be able to properly download the installer and see your subscription. I will handle the case from the beta site.

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