Stuck in a loop

Options

Hi, i have never been able to get your beta page to work correctly so i eventually gave up however now i am interested in testing again. I recieved an email and followed the link, signed in to beta.f-secure.com and followed the pages to the installer however when i click to download it says

 

Invalid input. (98)

 

and if i go to the subscription keys page it says

 

Your unique customer key is:

 

with no actual key visible.

 

Then if i go to my account and click close my account it says

 

You can not Opt-Out if you are participating in an active project.

 

so as you can see i am stuck in a never ending loop of not being able to download but not being able to close my account either.

 

Can someone please sort this out for me.

 

Thanks

Comments

  • Ville
    Ville Posts: 692 F-Secure Product Expert
    Options

    Hi

     

    Could you please create bug report in the beta site, so that we can see your account details from there and fix the problem.

     

    Ville

     

    Ville

    F-Secure R&D, Desktop products

  • Dungeon
    Dungeon Posts: 2
    Options

    Done

     

    BUG-02435

     

    Thanks

  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee
    Options

    Hello,

     

    For some reason your user account did not have the unique customer key attached to it, so I fixed this for your account. Now you should be able to properly download the installer and see your subscription. I will handle the case from the beta site.

This discussion has been closed.