Installation fails

thomasareed · January 2013

I'm trying to install a trial version of F-Secure Anti-Virus for Mac. Here's the catch... I'm trying to do this for a bunch of different AV products, for testing, and want to install it in a virtual machine. So, I'm installing into a Mac OS X 10.8.2 system, completely fresh with nothing else installed, which is running in Parallels 8 on a Mac running 10.8.2.

The install goes fine, up until I get to the screen where I'm asked to "Buy now," "Enter code" or "Buy later." That window is completely unresponsive to clicks. Not even the close box works. The F-Secure menu says "Completing installation..." (which is grayed out) and "Open F-Secure Anti-Virus for Mac". If I choose the latter option, I get a different window (with options Status, Tasks and Statistics), which is also unresponsive to clicks.

Any ideas what's wrong? Is it simply not possible to install F-Secure in a virtual machine like this? (I've installed 19 other anti-virus programs in identical copies of this virtual machine, without problems.)

I've tried F-Secure support, but haven't heard back, and nobody's ever "picking up" when I try the online chat.

thomasareed · January 2013

I finally heard back from F-Secure support. They say that there is a problem with running F-Secure AV in a virtual machine in Parallels, and this won't be fixed until Q3 of 2013. Unfortunately, that means I'll have to exclude it from the testing that I'm planning to do.

Installation fails

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