Failed to connect to error

I'm trying to download F-secure. It gets to the license agreement screen and stops. It looks like it is trying to load the agreement and eventually times out and gives the message failed to connect to This is not my modems IP address. The computer is running windows XP with sp3. Frontier tech support tried to help by remote login but didn't have any luck. They said F-secure was going to have to help me. Has anyone had this problem that could help?

Best Answer

  • JaysonJayson Posts: 595
    Accepted Answer

    Hi jsmith9732,

    Please check in your proxy settings and host file, the IP: seems to be injected by malicious program.

    If the operator tech support not able to solve the issue, they should escalate the case to our technical support through channels provided.


    Best Regards,


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