F-Secure Total / VPN doesn't work (an announcement "loading . . .  wait")

Tappara_2026_terasta
Tappara_2026_terasta Posts: 2 Observer
in Privacy VPN

Dear Expert !

I have tried to solve this problem with a support expert of F-Secure, but I haven't got any answers more. Maybe he/she has tired to work with me.

F-Secure Total has been in use some years. Before that I used F-Secure Internet Security many years, and VPN has worked correctly. 

I rely 100 % on F-Secure, so I haven't used any other firewalls. 

DNS Settings is that kind of computer jargon that I don't understand as experts or even specialists. I have used only basic apps and don't like to get any troubles. 

I have restarted the computer many times. It doesn't help.

I have logged out of the F-Secure app, and waited at least 1 minute and then logged in again. It doesn't help.

I have tried to uninstall F-Secure many times from the list of apps, but it didn't go away from the list of apps. Then I logged out on the site of F-Secure . However, after that I also restarted my computer. Then I saw an announcement  that F-Secure is installed 6.10.2026. There is still an announcement "loading . . .  wait".

Windows 10 is still working. Version 22H2. I use still Windows in Russian. When I worked in the branch office of the Russian company in Finland about 10 years ago, my computer was naturally connected to the net of Russian company. Unfortunately I don't understand the details of that connection.

Please, do no write any computer jargon ! I'm not a specialist. Sorry my "finglish" language. If you can write in Finnish, it's a great pleasure.

Best regards

Tappara_2026_terasta

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Answers

  • Ukko
    Ukko Posts: 4,126 Superuser

    Hello,

    I do not think there are any limitations related to the Windows localization (or based on its language pack in use).

    And your version / build of Windows is also supported (at the moment). If it is 19045.6456 or higher (22H2).

    However this part:

    I have tried to uninstall F-Secure many times from the list of apps, but it didn't go away from the list of apps. 

    is a strange one.

    Since you are already in contact with their official support team, I really do not know what else to suggest that they have not already tried.

    There is a dedicated uninstallation tool: Uninstallation tool for Windows - you can try to use it with a careful steps to prevent any unwanted loose of data (How to uninstall F-Secure products using the Uninstallation Tool for Windows?). Perhaps this would help break the loop involving incomplete cleanup following a "normal" uninstallation and some preparation for reinstallation.

    There is still an announcement "loading . . .  wait".

    Not a specialist - but usually means either "Network" in not available; or VPN module/service is not loaded.

    Or some other 'tricky' situations. Surely, the support staff must have tried to check everything they possibly could? So, again I am not sure what to suggest else.. but let's suppose you did manage to install F-Secure TOTAL once more with a proper uninstallation beforehand and some clean-up around. And it is still 'Loading.. please wait' - can you use any other network connection with your computer? Not your ISP (internet service provider), but, for example, Wi-Fi from hotspot via your mobile device's cecullar network data? Can you try different range of mobile data like 5G, 4G, 3G?

    Also, it is unclear if you do use any other specific software or security tools in your computer which may tweak some settings or filter something. if so - you may ask their manufacturer of possibilities for some allowing connection to F-Secure servers or whatever else is required.

    // also, you can use your local Community part (with own boards): https://community.f-secure.com/fi and create topic there for better discussion about.

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  • Tappara_2026_terasta
    Tappara_2026_terasta Posts: 2 Observer

    Kiitos superkäyttäjä "Ukko" !

    F-Securen ekspertti vastasi taas muutaman päivän jälkeen ja esitti käytettäväksi F-Securen poistotyökalua sekä uudelleen latausta. Se näytti auttavan ja nyt VPN toimii taas kuten aikaisemminkin.

    Peruskäyttäjän ominaisuudessa ongelmanratkaisu on työlästä, ja koska F-S:n tukihenkilön ohjeita tuli verkkaisesti, ajattelin kokeilla tätä foorumia.

    Kiitokset ja pirteätä lokakuuta !

    Tappara_2026_terasta (Mansesta, vaikka jäähallissa tuli käytyä viimeksi 30 vuotta sitten !)

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