Not receiving text to confirm my phone number

keri_brewster
keri_brewster Posts: 1 New Member
in Privacy VPN

I’m setting up my f secure on my phone, but I’m not getting the texts sent to confirm my phone number. Why?

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Answers

  • Chameni
    Chameni Posts: 308 Moderator

    Hello keri_brewster,

    Thank you for contacting F-Secure Support.

    If you are not receiving the verification SMS, please check that your phone number is entered correctly (including the country code), that you have mobile network coverage, and that SMS messages are not being blocked by your carrier or device settings.

    If the issue persists, please let us know your device model, mobile carrier, and the country code you are using so we can investigate further.

    Thank you,
    Chameni

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  • TomR
    TomR Posts: 11 Explorer

    I have the same problem. I entered the number incorrectly the first time. I then deleted it, and entered it the correct way, countru code and full number, but still there is no sms from you.

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  • Ukko
    Ukko Posts: 4,100 Superuser

    I have the same problem. I entered the number incorrectly the first time. I then deleted it, and entered it the correct way, countru code and full number, but still there is no sms from you.

    Hello,

    So, you are also setting up F-Secure on your phone (or something with 'My F-Secure' portal)? To receive text sent to confirm your phone number? As in original description by topic starter?

    Or your experience is about something else, @TomR ?

    Topic is called ""Not receiving text to confirm my phone number"" - sorry that I am not really into understanding the current flow of setting up / configuring F-Secure solution - at which step or for what exactly 'confirmation of phone number' is required? Can you do it without confirming phone number, but with email address instead?

    Maine page (https://community.f-secure.com/en/) says: there is (was) service disruption with SMS delivery. But it says "this is impacting ID Monitoring activations".

    Current topic is under "Privacy VPN" board.

    // web-chat and phone support are also available options that allow you to get help faster (if you still cannot sort out the trouble): https://www.f-secure.com/gb-en/support

    Thanks!

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  • TomR
    TomR Posts: 11 Explorer

    My experience is exactly what I wrote. I have a 15-licence subsciption on F-Secure, and when I want to avtivate “ID-monitoring” for my (Finnish) cell number using the F-Secure app, it says that a confirmation code SMS has been sent, but the SMS does not arrive to my phone.

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  • Chameni
    Chameni Posts: 308 Moderator

    Hi everyone,

    Thank you for clarifying the issue and for providing the additional details for this SMS issue.

    We’re sorry for the inconvenience. We have noted these details and the issue is currently under investigation by our technical team. We will update you as soon as we have more information.

    Thank you for your patience and understanding.

    Regards,

    Chameni / F-Secure

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  • TomR
    TomR Posts: 11 Explorer
    IMG_7379.jpeg

    I was told by Customer support that this issue would be fixed by Monday. It is now Monday, and the problem persists.

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  • Chameni
    Chameni Posts: 308 Moderator

    Hi @TomR,

    The issue with SMS delivery remains unresolved and has been escalated to the relevant team. We are actively following up with the respective teams to get the service restored.

    We’re continuing to monitor the situation closely and will provide an update as soon as we receive further feedback. Thank you for your patience and understanding.

    Chameni / F-Secure

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  • TomR
    TomR Posts: 11 Explorer

    To narrow it down slightly, it seems like this is a Finnish problem, as I got the SMS to my Norwegian cell number (Telia NO) without problems (I have dual SIMs). My Finnish provider is Elisa.

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