Synchronisation code failed to be fetched

Hello,

I am just an F-Secure user.

While you wait for an official response from an F-Secure representative, I will try to express my thoughts on the matter.

Question is: is there a problem in your services why this happens or is there some kind of error on my side?

I think the cause could be on either side. To get a clearer understanding, you need to look at the logs (which can be generated like this: Using the support tool), but to do that with any sufficient result, you'll either have to wait for an official response here or contact their Official Support channels directly (there: https://www.f-secure.com/en/support - where options are phone call or web-chat as an initial inquest).

How to solve it without losing the correct version with 131 password. I hope for a quick answer.

If you haven't done so yet, it would be a good idea to create a backup of your stored data.

With Windows - you can export your vault: Exporting Password Vault data

This file can be used later for import in case of any problems, or as a backup method for accessing stored data. Keep in mind that the exported file will be plain text in JSON format, so it's best to store it carefully and securely. Such as: inside an encrypted/zipped archive; or on 'offline' removable media in a secure and safe place.

Just as a prevention of losing 'current' correct version of your passwords.

If 'correct' / up-to-date versions are on your phone/tablet, then it is a bit more tricky. And if so - just for clarification - can you generate sync code on your mobile devices?

On my main PC it telle me that it faled to get an synchronisation code and to try later.

Now the Vault on my laptop, phone and tablet are out of date.

Are all devices pinned to 'correct' subscription now?

Did you use all devices often? Or there is a possibility of inactivity for year or so on some of them (or PC precisely)?

I just now noticed, I may have happened when I extended the services to F-Secure.

Did you mean renewed (like subscription for one more year or so)? If so - were you sure the package you renewed was the right one? I mean, obtained is the same one you had?

Or did you mean real extension of services, like adding something to your package/subscription; count of devices or stuff like that.

Synchronisation code failed to be fetched

However, it is worth noting that there are quite a bit related discussions on this topic.

• This story with success: password safe synchronzation code generation fails on Windows 11 laptop
• Another story with unclear reasons and obscure solution (but likely valid for certain set-up): Fail to get a sync code

just as a reference