F secure Extensie instellen in Chrome popupscherm

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Thomas_Tent1956
Thomas_Tent1956 Posts: 1 New Member
edited May 20 in Web Browsing

Sinds 2 week komt er van F-secure een pop upscherm met de mededeling dat ik de F-Secure extensie in Chrome moet gaan instellen/toevoegen. Bij controle blijkt de extensiie gewoon te bestaan en nadat ik deze heb gedeactiveerd en opnieuw heb geinstalleerd komt F-secure pop upscherm nog steed op de laptop tevoorschijn op de raarste momenten. Zeer irritant . Wie kan me helpen om dit scherm niet meer te laten voorkomen als popup scherm?

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  • JOnes
    JOnes Posts: 1,078 Forum Guru

    This community supports only english and finnish,,,

    It looks like your installation is broken which is very typical of F-Secure Total unfortunately,no tool to check status of installation+extensions presented yet..

    Have you tried uninstalling the sofware with uninstall tool,then remove the old device licence from my.f-secure.com and then reinstall(also the extensions).Be aware also that if you use the id-protection you should have at least two devices using it or backup/export taken before uninstall.

    https://www.f-secure.com/en/support/tools

    https://help.f-secure.com/#lang=en

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  • Ukko
    Ukko Posts: 3,900 Superuser
    edited May 22

    Hello,

    Based on your description: I think you are facing a currently known trouble with Chromium-based browsers (like Microsoft Edge, Google Chrome) that will be fixed as of the current view in the next release 25.5 (somewhere in early June, probably).

    There are some examples of discussion about:

    Sidenotes: the extension continues to function as usual (like fulfills its protective parts), and for example, in my experience, prompt is shown only when the browser is closed (as soon as it is opened, the status changes to normal and no actions are requested).

    As it is mentioned in one of topics:

    This is more visibile to Chrome users as Edge has by default "Startup boost" and "Continue running background extensions and apps when Microsoft Edge is closed" settings ON.

    maybe, one of the temporary workarounds could be to use such options in your Google Chrome. Sounds as it will be less visible or annoying for Chrome users.

    Thanks!

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  • TVC15
    TVC15 Posts: 151 Influencer
    edited May 26

    Thank you @Ukko that is the same thing I was running into, and your assessment is spot on, even in opening the Chromium browsers and F-Secure will show they're installed. I'm on v25.4 Internet Security (renewed my subscription), so hopefully v25.5 will resolve this issue. Also, I appreciate the links in your post :)

    Cheers :)

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  • Firmy
    Firmy Posts: 2,322 Community Manager

    Hello @TVC15

    Yes, that's correct. The fix will be included in version 25.5.

    We're currently finalising the release, and we anticipate it will be available in early June 2025. Please keep an eye on our release notes for the official update.

    Thank you and have a lovely day.

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
    🌐 Explore our User Guides | Knowledge Base for self-help resources
    💻 Empower yourself with Cybersecurity Insights and protect what matters

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