FS Protection PC releases

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Answers

  • FS_To1
    FS_To1 Posts: 6 F-Secure Employee
    edited January 28
    https://community.f-secure.com/en/discussion/comment/139856#Comment_139856

    Hi

    @Ivan_Osipov

    Yes please make normal beta feedback email describing situation bit more (e.g. which VPN protocols and locations are affected) and include fsdiag. We are going to have few VPN connecting related fixes in next beta but would like to see if your issue is one of those or something else. Thanks!

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  • Ericvar
    Ericvar Posts: 5 Explorer

    Hallo : In my computer, Banking Protection is installed and works correctly in Firefox except with this bank : MedMerabank of Sweden . (https:∕∕medmerabank․se), Please, can you tell me how to do to see that BP is operational with this bank?

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  • JOnes
    JOnes Posts: 782 Forum Guru

    You should send a url sample to lab for reclassification.

    https://www.f-secure.com/en/support/submit-a-sample

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  • Ericvar
    Ericvar Posts: 5 Explorer

    Thanks a lot, JOnes.

    Like 1Awesome
  • FS-Alex
    FS-Alex Posts: 2 F-Secure Employee

    Release 19.9 beta 6 (6.0.1288)

    Important: ARM64 updates have been frozen and if you reinstall ARM64, you will get previous release version (19.8). ARM64 will also show “Not supported” for any new version and refuse to update. This is temporary and ARM64 updates will be allowed again later in the spring.

    New features:

    • VPN tray icon animation for connecting state
    • VPN tray icon locations grouping and sorting

    Bug fixes:

    • Scan Wizard crash when Pause clicked for scan that is not yet started while Device Protection is still being installed (PBL-13909)
    • Possible crash when importing web sites into Websites exceptions (PBL-14041)
    • “Updates old“ smart tasks not created (PBL-14076)
    • File restored from quarantine cannot be deleted until after reboot (PBL-14166)
    • Better visibility of VPN tray icon when colorized taskbar is used (PBL-14084)
    • Fix for incorrectly changing location back to previous when turning on VPN via tray icon (PBL-14184)
    • VPN connected state change reporting broke until device restart after certain error scenarios (PBL-14045, PBL-13640, PBL-13990)
    • Various improvements to connection block logic during Banking Protection (PBL-14174)

    Known issues:

    • Password Vault has text alignment issues in some buttons

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  • Candi1
    Candi1 Posts: 74 Active Engager
    edited 7:49AM
    image.png

    So this is showing in my Edge tool bar. I didn't uninstall it. Though I did just have an update(unless that uninstalled it for some reason). But when I log into the F-Secure Beta account it shows ….

    image.png

    How do I update or reinstall the F-Secure beta app? Or how do I get the latest version of the app to install? I'm really confused.

    I tried releasing the license & then reinstalling it. But when I click to open it, it says its already installed. But when I click "open", nothing happens.

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  • dukavi
    dukavi Posts: 133 F-Secure Product Expert

    @Candi1 Could please restart the computer and see if it fixes the problem?

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  • Ville
    Ville Posts: 745 F-Secure Product Expert

    @Candi1 sometimes during update the browser native host loses connection and for some reason can't reconnect, so it shows that message. Restarting browser should fix it, try that before restarting the whole computer.

    Ville

    F-Secure R&D, Desktop products

    1Like Awesome
  • Candi1
    Candi1 Posts: 74 Active Engager
    edited 8:37AM
    https://community.f-secure.com/en/discussion/comment/139913#Comment_139913

    Ok, I restarted again & this time it updated the F-Secure or FS protection program. But the app is still saying the same thing. ….

    image.png

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  • Candi1
    Candi1 Posts: 74 Active Engager
    edited 8:39AM

    @Ville I restarted my computer & it fixed the issue with the fs protection program. But the app in my edge browser is still saying the same thing. How do I update or install the latest version of the app? Thank you very much for all your help!!!

    image.png

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  • dukavi
    dukavi Posts: 133 F-Secure Product Expert

    @Candi1 could you please disable and then enable browser extension? Or if it is more easy remove it and install again. Do you have other browsers (Chrome, Firefox) to try out if it works there?

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  • Candi1
    Candi1 Posts: 74 Active Engager
    edited 12:26PM
    https://community.f-secure.com/en/discussion/comment/139921#Comment_139921

    I went into my extensions & I turn the extension off & then back on. Is that what you meant? That didn't do anything. I went into my extensions & removed the browsing protection. Then I installed it again. But its still saying the same thing, security application not found. I don't understand why it won't work. I don't use any other browsers. Just Edge.

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  • dukavi
    dukavi Posts: 133 F-Secure Product Expert

    @Candi1 Thanks to checking! It must be a new problem then. We need logs (fsdiag) to continue investigation.

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  • Candi1
    Candi1 Posts: 74 Active Engager
    https://community.f-secure.com/en/discussion/comment/139923#Comment_139923

    Ok sure. But could you please tell me how to do that or actually where to run the fsdiag again? Its been a while since I've had to do that. Or is that called the "support tool" in my account? Thank you!

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