F-secure Total VPN "Loading" without end

Hello @Meddok

Thank you for your post.

Could you please confirm if you are still encountering the same issue?

Regarding the "Loading... Please wait" status on the Privacy VPN card during your Mac's startup, it would be helpful to know how long it takes for the status to become solid, similar to other feature cards. Additionally, while it's in the loading state, have you checked the IP address to verify if the VPN is genuinely activated, even if the status displays loading?

I understand that restarting your Mac resolves the issue. Does this mean that after the restart, the loading status disappears, and the VPN functions as expected? Also, could you provide information about the macOS version you are currently running?

Your detailed feedback will assist us in addressing the matter effectively. Thank you for your understanding.

If you have any further questions or concerns, please feel free to let us know. We are here to help.

Thank you and have a good day.

Hello @Meddok

Thank you for your reply.

I would like to gather more information to assist you further. Could you please provide details on how many Macs are affected by this issue and the total number of Macs you have? Kindly share this information via private message, and we will continue our investigation.

Thank you for your cooperation.

I have the same problem with macOS 14.2.1 and F-Secure Total 19.4.

Hello @User_111618 @User_kahe @anfloe007

Thank you for your comments.

We want to assure you that our dedicated team is actively addressing the current issue to ensure a swift resolution. In the meantime, we kindly request your cooperation in verifying a crucial aspect.

Could you please confirm that no application firewall is hindering network traffic for the com.f-secure.fsvpn-service process? Additionally, it is important to ensure that IP or other filtering mechanisms are not impeding network traffic to freedome-prov.freedome-vpn.net.

To facilitate this verification, you can use the provided command. Please ensure that the HTTP response code in the output is 200. Your prompt attention to this matter would greatly assist us in expediting the resolution process.

curl -v -k https://freedome-prov.freedome-vpn.net

We appreciate your cooperation and look forward to hearing about the outcome. Should you have any questions or require further assistance, feel free to reach out.

Thank you for your understanding, and have a great day.

Hi Firmy,

this is my result. I thing you mean the 200?

Hello @User_111618

Upon reviewing the FSDIAG you provided, we identified a discrepancy in the Service Integrity Protection (SIP) status, with the system profile indicating it as disabled. This inconsistency is likely contributing to the observed crashes.

To address this, we recommend enabling SIP as outlined in the following link: Disabling and Enabling System Integrity Protection | Apple Developer Documentation

Once you've completed this step, please share the outcome with us at your earliest convenience.

Your cooperation is greatly appreciated, and should you have any further questions or require additional assistance, feel free to reach out.

Thank you for your prompt attention to this matter.

Just confirming the same issue on a M2 MBP. Software version Version 19.4 (60838), MacOS 14.2.1 (23C71).

In my case this started happening after traveling and on a wifi that used a captive portal. The issue persists however even in a trusted home wifi and doesn't go away with a reboot.

Hi,

I have the same Problem with F-Secure Total VPN. It would be really good to get a solution, as it also not possible to download the separate VPN software.

Thanks and BR Elisabeth

Hello @E240124 @HSalonen

Welcome to the F-Secure Community, and thank you for sharing your feedback.

Could you please try the recommended solution mentioned in my previous comment?

We recommend giving these steps a try and informing us of the results, whether the issue has been resolved or persists.

Your cooperation is appreciated, and we're here to assist you further.

Thank you, and have a good day.

I have the same issue with VPN continuing loading on a MBA M2 14.2.1 after re installing the F secure it works for some days, then it start loading vpn I'm on Starlink connection.

I also have had this issue for at least 2 weeks or so. Macbook Pro 14", 2021, M1 chip. F-Secure version 19.4. Luckily I mainly use my mobile phone's Wifi HotSpot as a means to connect to internet, and in my mobile Phone's F-Secure VPN is working properly. BUT, or course it is suspicious, that the VPN in my laptop doesn't load. And occasionally I would need to connect to other Wifi's as well.

So what should YOU, in F-Secure, DO to get my VPN working? After all I am your customer, and YOUR product seems not to work properly in my use, and as it seems in this thread, some other people also have this same issue.

In the morning the same problem reappeared. VPN is trying to load endlessly. What is the solution? Thus far I have done unpaid software testing and quality checking work for F-Secure. It is not a customer's duty to get the software working, if his/her other software and hardware are in order, and the problem is clearly due to the one software in discussion. Therefore I am restating my question to F-Secure. What should YOU, in F-Secure, DO to get my VPN working?

To F-Secure Support Team,

Our company is encountering a severe issue with the F-Secure Total. The VPN persistently displays a "Loading" status and fails to establish a connection. This problem is significantly hindering our business operations, undermining our ability to work securely.

We have meticulously examined the solutions proposed on your community forum (https://community.f-secure.com/en/discussion/comment/135756#Comment_135756 ) After careful consideration, we have determined the following:

•   Solution 1: We have confirmed that the HTTP response code is 200, indicating that application firewalls and network filtering are unlikely to be the source of the issue.

•   Solution 2: Enabling SIP represents a substantial modification to our IT infrastructure and introduces unacceptable security risks for our organization.

•   Solution 3: Disabling Wi-Fi auto-join is not compatible with our internal security policy, which requires all employees to turn off Wi-Fi before shutting down their computers.

Given these constraints, we urgently require a different solution that effectively resolves this issue while aligning with our existing security protocols and operational policies. Your immediate assistance is vital to restoring normal business functionality.

We would greatly appreciate your prompt resolution and expert guidance.

Thank you for your dedication to customer support.

This problem has been persisting for months. Reinstalling helps for few days. Then VPN disappears without any warning, also the kill switch is reset to off. Only notice eventually that the VPN is loaf=ding without an end. Cannot even switch it off, or change location, because the settings are not visible.

No one responds to onlile queries

A very bad bug, poor service.