2fa code situation

Hello,

I think that this KB article is about subject:

• When I try to log in to my My F-Secure account, I'm being asked to enter a code. What code should I enter? - F-Secure Community

so, if you cannot use any option to login with enabled two-step verification (What is 2-step verification in My F-Secure? | Total | Latest | F-Secure User Guides) - then contacting Support is required (Contact support | F-Secure). After some checks - your 'old' account will be deleted and another account - created.

However, could your explain a bit more about situation? You did not set up two-step verification for F-Secure Total account in My F-Secure portal? But it is enabled / code is requested?

Additionally, by "log into F-Secure Total account" - did you mean My F-Secure account portal via web-browser or 'inside' application / taking in use license on device?

Also, did you mean that 'don't have the current codes or app' temporarily? But there is a need to access your account right now?

some other general information:

• Taking 2-step verification into use in My F-Secure | Total | Latest | F-Secure User Guides (online guide / how-to set up additional security layer; and how-to create a backup codes)
• What is 2-step verification in My F-Secure? - F-Secure Community
• I have two-step authentication set up for My F-Secure, but am unable to log in. What should I do? - F-Secure Community