Windows 10 screenshots and f-secure

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Gerd1000
Gerd1000 Posts: 1 New Member
edited September 2023 in F-Secure Internet Security

I'm using Windows 10 and cannot make screenshots. Is it possible tha f-secure impacts the screenshot function?

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Accepted Answer

  • Amirul
    Amirul Posts: 161 F-Secure Employee
    Answer ✓
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    Hi @Gerd1000

    Thank you for reaching out to F-Secure Community.

    May I know, if is there any blocking from the F-Secure program that blocks the screenshot features on your Windows 10 computer? May I know, which F-Secure product you are using?

    By right, F-Secure will not block the screenshot feature on your Windows 10 device. Did you use the snipping tool or other screenshot option on your Windows 10 device?

    https://support.microsoft.com/en-us/topic/00246869-1843-655f-f220-97299b865f6bLooking forward to your update.

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Answers

  • JeanninCW
    JeanninCW Posts: 1 New Member
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    I have been having the same issue recently since the screenshot tool of Windows tries to save the screenshot to a protected DataGuard folder.

    We can't whitelist it easily, since the process involved is svchost.

    The screenshot is copied to the clipboard but users can't use the image file directly if they wanted to.


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  • Firmy
    Firmy Posts: 1,640 Community Manager
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    Hello @JeanninCW

    Welcome to the F-Secure Community. Thank you for your post.

    I'd be happy to assist you with your concern regarding F-Secure products. May I kindly ask which product you are referring to?

    It appears that you may be using our corporate/business product based on the screenshot you provided. Please do let me know if I am mistaken.

    I apologize if there may have been some confusion in our system. Could you please provide me with more information so I can better assist you?

    Please don't hesitate to reach out if you have any further questions or concerns. Thank you for choosing F-Secure, and have a great day!

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