internet connection until I change Freedome location on android

Gerald05 · December 2022

My problem is only on android and has occurred for approximately the past 10 days. I do not know about the connection being interrupted, until I try to access some content. As a result, I miss notifications or calls... the solution so far seems to be a change of Freedome location.

Amirul · December 2022

Hi @Gerald05

Thank you for reaching out to F-Secure Community.

Certain Android providers may have some configuration setup to their Android settings usually related to Power Saver or Device Optimization that might cause the issue with the F-Secure Freedome VPN connection to be unstable. Could you provide us with the brand and model of your Android device?

In the meantime, you may refer to some articles that might help you to rectify the issue. Below will be some examples:

Samsung and LG device

Samsung's Dual Messenger and LG's Dual App may prevent FREEDOME VPN from working

https://help.f-secure.com/product.html#home/freedome/latest/en/task_85406628C0ED4716AF3B512218DD0451-freedome-latest-en

Huawei device

FREEDOME VPN connection drops frequently on Huawei or Huawei Honor devices

https://help.f-secure.com/product.html#home/freedome/latest/en/id_81382-freedome-latest-en

OnePlus device

FREEDOME VPN stops working on OnePlus phone with Android 9

https://help.f-secure.com/product.html#home/freedome/latest/en/id_111806-freedome-latest-en

You may read some information regarding troubleshooting steps for issues with F-Secure Freedome VPN for Android devices on below link:

Troubleshooting issue with F-Secure Freedome on Android