Not getting reset password emails?


I can log into the FS Protection portal where I provide feedback / bug reports, but I cannot log into "My FS Protection" where I download FS Protection. I've double checked that I'm using that other password, still no luck. When I try to reset my password, the reset email never arrives. I've checked my spam folder and don't see anything there either.

Is the reset password working for My FS Protection?

Accepted Answer

  • Ivan_Osipov
    Ivan_Osipov Posts: 80 Former F-Secure Employee
    Answer ✓

    Hi chillaban,

    Thanks for your feedback. I have just tried to request for the password reset, and it worked ok for me.

    Could you please send me a PM with your e-mail address?

    Best Wishes, Ivan.