Not getting reset password emails?

chillaban

I can log into the FS Protection portal where I provide feedback / bug reports, but I cannot log into "My FS Protection" where I download FS Protection. I've double checked that I'm using that other password, still no luck. When I try to reset my password, the reset email never arrives. I've checked my spam folder and don't see anything there either.

Is the reset password working for My FS Protection?

Ivan_Osipov

Hi chillaban,

Thanks for your feedback. I have just tried to request for the password reset, and it worked ok for me.

Could you please send me a PM with your e-mail address?

Best Wishes, Ivan.

chillaban

https://community.f-secure.com/en/discussion/comment/129080#Comment_129080

Thanks Ivan! It doesn't look like I can send private messages yet, could you initiate a message with me? Thanks in advance!

registradus

I have the same problem. could reset my community password successfully. but still can't log in to "My F-Secure"

Ivan_Osipov

Hi registradus, thanks for your feedback. I have sent a private message to you.

Best Wishes, Ivan.

Cale

Note that beta community, beta portal and 'my fs protection' portal are all different systems with their own accounts. Resetting password on one does not reset it on the other.

-Cale

Steven999

I have the same problem. Requested a reset email 10 times but never arrives.

Ivan_Osipov

Hi Steven999,

I have sent a PM to you

zou

https://community.f-secure.com/en/discussion/comment/129425#Comment_129425

I also asked a similar question before, but it was not solved because of the unclear expression. My beta portal account was frozen, I turned to Mr. Ivan_Osipov, but it seems that just reset the 'my fs protection' portal account. I thought it was solved at one time, but the login beta portal account is still prompted to be frozen.

Ivan_Osipov

Hi zou,

In PM, I have asked you for the e-mail address. With this, we will be able to try to restore your account.

Best Wishes.

zou

https://community.f-secure.com/en/discussion/comment/129425#Comment_129425

https://community.f-secure.com/en/discussion/comment/130108#Comment_130108

My email is xxxxx@outlook.com (Although it's inappropriate, forgive me for writing here clearly).Please note that is beta portal.thank!

Edit PII: PII removed.

Juha_Valimaki

You have valid beta.f-secure.com account and I see you have logged in last week. Do you still have problem with your credentials?