Not getting reset password emails?

chillaban

I can log into the FS Protection portal where I provide feedback / bug reports, but I cannot log into "My FS Protection" where I download FS Protection. I've double checked that I'm using that other password, still no luck. When I try to reset my password, the reset email never arrives. I've checked my spam folder and don't see anything there either.

Is the reset password working for My FS Protection?

Ivan_Osipov

Hi chillaban,

Thanks for your feedback. I have just tried to request for the password reset, and it worked ok for me.

Could you please send me a PM with your e-mail address?

Best Wishes, Ivan.

chillaban

https://community.f-secure.com/en/discussion/comment/129080#Comment_129080

Thanks Ivan! It doesn't look like I can send private messages yet, could you initiate a message with me? Thanks in advance!

registradus

I have the same problem. could reset my community password successfully. but still can't log in to "My F-Secure"

Ivan_Osipov

Hi registradus, thanks for your feedback. I have sent a private message to you.

Best Wishes, Ivan.

Cale

Note that beta community, beta portal and 'my fs protection' portal are all different systems with their own accounts. Resetting password on one does not reset it on the other.

-Cale

Steven999

I have the same problem. Requested a reset email 10 times but never arrives.