One-year subscription ?
Hello
I purchased a one-year F-Secure Antivirus subscription in November 2021. But my F-Secure Antivirus desktop app tells me it's only good until March 2022.
One year subscription, bought in November 2021, I expected it to be valid until... November 2022.
Where am I wrong?
Thank you very much and good luck
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Ref#. xxxxxxxx
InvoiceRef AKD-xxxxxxxxxx
Edit: PII Removed
Accepted Answer
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Hi @arnaudmerle
I had to delete the screenshot in your last reply as it revealed your code that should be confidential.
I sent you the code via email and in that email there is a link that can be used to install F-Secure Antivirus. Why not try to uninstall the F-Secure program and then use the link in that email to reinstall and then use the code to activate it.
You can use this Uninstallation Tool to remove the old F-Secure from your Windows PC
https://download.sp.f-secure.com/uninstallationtool/FsUninstallationTool.exe
Let us know the outcome.
Answers
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Hi
I knew it will make you answer :)
So, i uninstalled / reinstalled and, yes it seems to work.
I just remember, when i came to Windows OS, hearing a old local wisdom advice "when you don't know what's wrong just reboot". I didn't heard it was something similar for softwares.
Uninstall and reinstall. All right.
Thx for your help !
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