Products & Services
I set up an account to trial SAFE. For organisation reasons my partner has bought it and I want to use her account rather than mine. Is there a way of transferring my installation to her account, or do I have to uninstall and reinstall it?
I can suggest that you first delete your trial F-Secure SAFE account so you can be invited by your colleague on the same email address.
Once this is done, let your colleague invite you then use the email to complete the registration and reinstall SAFE from the new account. Alternatively, you can use another email address as @Ukko mentioned earlier.
Just for not to reinstall and keep it on the computer - you can perhaps do or try the following:
Flow described there too: How to log out of F-Secure SAFE on my devices? - F-Secure Community
If the desire is about merging accounts, or email bindings - or similar things. More often, help will be needed through official channels (Contact support | F-Secure). In some situations, you can change your email-for-account on My F-Secure Account portal.
This doesn't work. My partner had tried to use my existing email address to add me to her account but was told that the email address was already in use. It seems that F-Secure didn't think of this possibility when designing their subscription model. So we used a different email address and I was added to her account.
I was able to add a new machine using the credentials that had been sent.
In the end I telephoned the support line who were very helpful and will send me some details by email. I seems that it's easier if I log in using my partner's account than trying to use the new one.
Oh! Yes, sorry.
This doesn't work. My partner had tried to use my existing email address to add me to her account but was told that the email address was already in use.
If you want to use the "Invite" scheme (main user / sub user) - then in your situation it was indeed not possible to invite you through an email address that was already used in the trial account. I mentioned that way / option, but did not explain that it will be another My F-Secure account (so, requirement to invite via another your email address or to 'release' that one from the trial account. Or it can be 'alias' to your main email address, but not sure if this is still supported by F-Secure solutions).
So, in general, there were two ways keep installation and re-login/re-activate installation with fresh account/subscription (by mentioned steps with my first reply):
Dealing with email addresses:
It seems that the only way is to remove SAFE from my machine and re-install it. I think this sort of thing should have been thought of and mentioned somewhere in the documentation.
Maybe. I will try to check situation with my own devices later.
However, this functionality: How to log out of F-Secure SAFE on my devices? - F-Secure Community
then can be completely useless. I am not sure - but I do not see too much difference with "trial account" and "another account" - so - can be logout from trial account and login to another account (any other credentials : email/password).
Thanks @Jaims and @Ukko
As I've got my own domain it's easier to use a different email address. Mohamed at the F-Secure support site was very helpful and I think I'm now set up OK.
Thanks to both of you for your suggestions - it seems that it's not as easy as it could be, but i guess that transferring accounts isn't something they often deal with.