F security has considerably slowed my Imac

jmcag44
jmcag44 Posts: 1 New Member
edited July 2022 in F-Secure VPN

Just bought F security for 3 devices & to start, installed it on my IMac, intending to also install on 2 iMac and a Windows 10 laptop. My IMac now is very slow on doing anything and internet is very slow compared to my laptop which hasn’t had F security installed yer. I need a solution please!!

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Accepted Answer

  • Jaims
    Jaims Posts: 846 Former F-Secure Employee
    Answer ✓

    Hi @jmcag44

    Kindly take a look at this KB article to see how you can improve the internet speed on your device while using Freedome VPN.

    https://community.f-secure.com/freedome-en/kb/articles/5114-why-does-my-internet-connection-slow-down-with-freedomeIf the connection speed for some reason still crawls to a halt, you can try these steps:

    • Resetting your network router.
    • Try FREEDOME with a different network connection to make sure it is not a router issue
    • Try to temporarily disable any antivirus that you have running (for example Panda Security has been known to cause slowness in the FREEDOME VPN connection)
    • Reinstall FREEDOME.
    • On Mac clear local DNS cache
    • Delete the existing WiFi profile, and re-connect to the network once again.

    If the issue continues, we will need to contact you to gather the FREEDOME logs, and take speed tests with FREEDOME On, and Off.

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