I cannot connect my subscription to the F-Secure Freedome VPN app on android

VPN_no_worky
VPN_no_worky Posts: 1 New Member
edited May 2022 in F-Secure VPN

Having installed the app and successfully added my subscription, the app would not connect to any VPN servers and prevented my Internet access. I decided to uninstall and re install the app. Having done this I can no longer turn on the VPN and my subscription page says no subscription but doesn't offer me a way to add the subscription code. Please check the photos attached and assist.

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Accepted Answer

  • Amirul
    Amirul Posts: 161 F-Secure Employee
    edited November 2021 Answer ✓

    Hi @VPN_no_worky

    Thank you for reaching out to F-Secure Community.

    I would like you to perform these steps below and verify again on the subscription page whether you have the option to activate subscription:

    1. Open F-Secure Freedome VPN
    2. Tap on the 3 line on the top left corner
    3. Tap on Settings
    4. Tap on Logout
    5. Go back to subscription panel and you should have the option to "Activate Subscription"

    Looking forward to your update.

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