Bug Report on Banking Protection Log In
The new banking protection update is good... but there's a bug in it.
My regular banking works great, protection loads when I load the log in page, and everything is fine.
When I load Paypal and go to the log in page, Banking protection BEGINS.
As soon as I click to log in, it's breaking something with Paypal so they do the "Authentication" captcha.... and when they do that, FS Banking protection STOPS and no longer protects my log in. I've put up with it but it's annoying - the point of it is to protect my log in, not end when I'm still in the log in process.
Accepted Answer
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Changes have now been released to production and I verified that PayPal captcha does not end the session anymore. We have also improved the referrer functionality and it should help with other issues where banking session is ended prematurely.
Kindly try again and let us know if the issue persists.
Answers
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Dear @AJalink ,
I strongly believe that the described issue might be very similar to the one posted here:
https://community.f-secure.com/en/discussion/comment/126997No worries, we will be definitely looking into that. Could you kindly please check the post above and provide us with more feedback on what is happening exactly when you click on log in? Does it go to another site after you log in there?
Thank you for your reply.
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Hi @Ron11
I can confirm that PayPal issue has now been fixed. I tested multiple times today and it worked just fine all through.
For PayPal.com the main page cannot be added as banking but the login page of like https://www.paypal.com/fi/signin (depending on country) already triggered. We have added banking reputation on the login page for PayPal.
If it still does not drop, simply reboot device or refresh the F-Secure SAFE, try again and let us know the outcome.
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Well it's 3 weeks later from my last post, and there are still issues.
So - it does turn on now and stay on while it's doing the captcha.
And it actually stayed on after I filled that out and logged in... (it usually stops at captcha loading).
HOWEVER - when I clicked "transfer money" - Fsecure went OFF again! Seriously, I want to transfer money insecurely??
I finally thought it was fixed, but obviously not. Hoping you guys are aware of this now?
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Hi @AJalink
Sincere apologies for the late response.
I was able to reproduce this issue and it seems it has resurfaced apparently due to the constant change from PayPal. Yes, there is no one direction to gain access to PayPal main portal without facing series of unpredictable steps. Sometime there is captcha, some other time it's security verification and on rare occasion nothing at all.
I am checking with the team again and I will revert.
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Today I've found that SAFE has become unreliable on sites that were working well, sometimes it triggers SAFE, sometimes not. I still have sites that were SAFE for several years that now never trigger its opening.
Where I once purchased a service that worked impeccably, I now have to check its function every time & find other ways to trigger safety by logging in to other sites that still work.
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The captcha issue is fixed, but the banking security on Paypal is still not working right.
I log in, fine, security is on.
I click to send money, BOOM it ends.
I click to withdraw money, BOOM it ends.
Sorry but there's still issues :(
Also - it's sometimes TOO sensitive. I went to read an article - NOT logged in on a bank of america site and f-secure started. Had to turn off banking protection because it blocked my other tabs.
I think perhaps if we went to a log in screen it would go on, not "just" to the main website/articles?
Not a big deal, I'm more frustrated with Paypal sending money / withdrawing or doing other things and having f-secure stop when I'm doing things that matter.
