Mein PC-Schutz ist kritisch auch nach dem der Neustart des PC's mehrfach durchgeführt wurde.
Accepted Answer
-
Dear @johannes8020,
I'm not entirely sure what has happened, however, please do try the below and let me know if the issue has been resolved:
https://community.f-secure.com/safe-en/kb/articles/6284-how-to-reinstall-f-secure-safe-for-windows
Answers
-
Hi @johannes8020,
May I ask for more information about the problem you experience in English? I do understand a bit of German (not on a proficient level yet), however, this is an English forum and we would much appreciate communication in English 🙂
Btw. I see that you've also submitted a Malware sample for our Malware Department, but it seems from the above post to be an issue for our Customer Care department.
-
Hi Lucas, thank you for your reply. The situation appears after the last update of F-Secur on 11.6.2021. I saw the message, that my f-Secure protection is switched off. I tried to run the virus scan, but I recieved the message to restart the computer. I restarted the computer and got the message again and again. I work with a Lenovo Laptop 64 Gbit Windows 10. It ist not possile to activate agin the F-Secure protection. I now get alsway the message, that I have to restart my computer to get the F-Secure-protection.
After 'Neu Starten' always this window appears.
What has happened?
Kind regards
Johannes
-
