Mein PC-Schutz ist kritisch auch nach dem der Neustart des PC's mehrfach durchgeführt wurde.

johannes8020

[Deleted User]

Dear @johannes8020,

I'm not entirely sure what has happened, however, please do try the below and let me know if the issue has been resolved:

https://community.f-secure.com/safe-en/kb/articles/6284-how-to-reinstall-f-secure-safe-for-windows

[Deleted User]

Hi @johannes8020,

May I ask for more information about the problem you experience in English? I do understand a bit of German (not on a proficient level yet), however, this is an English forum and we would much appreciate communication in English 🙂

Btw. I see that you've also submitted a Malware sample for our Malware Department, but it seems from the above post to be an issue for our Customer Care department.

johannes8020

Hi Lucas, thank you for your reply. The situation appears after the last update of F-Secur on 11.6.2021. I saw the message, that my f-Secure protection is switched off. I tried to run the virus scan, but I recieved the message to restart the computer. I restarted the computer and got the message again and again. I work with a Lenovo Laptop 64 Gbit Windows 10. It ist not possile to activate agin the F-Secure protection. I now get alsway the message, that I have to restart my computer to get the F-Secure-protection.

After 'Neu Starten' always this window appears.

What has happened?

Kind regards

Johannes

johannes8020

Hi Lucas,

thank you very much. it worked. Have a nice day.

Kind regards

Johannes😀💚