Wrong master password

Dear @gottfriedoberreiter,

If ID PROTECTION is asking for an existing master password, instead of letting you create a new master password, it means that there is already an existing ID PROTECTION user data for the current Windows user. The old user data needs to be deleted before you can create a new master password. 

Follow these steps on Windows computer:

1. Exit F-Secure ID PROTECTION 
2. Delete the following file: C:\Users\<Username>\AppData\Local\F-Secure\NS\idp\IDP\storage.json
3. Open F-Secure ID PROTECTION

It should now ask you to login with your My F-Secure user credentials. After logging in, give a name to this device and then create a new master password. 

If you need to release licenses from previous installations of the product, you can do that from your My F-Secure account:

1. Log in to the My F-Secure portal 
2. Click TOTAL apps and select Manage ID PROTECTION
3. Click Release license on the right side of the license you want to release

On Mac computer

1. Open a Terminal:
   1. Open the Applications folder
   2. Open the Utilities folder
   3. Double-click Terminal
2. Use the Terminal to run the following two commands:
   • rm -r "/Applications/F-Secure ID PROTECTION.app" (This removes the app from your computer.)
   • rm -r ~/Library/Application\ Support/F-Secure/Pwmgr (This removes the local storage from your computer.)

You have now removed the app and its data from your computer and you can now install a fresh F-Secure ID PROTECTION again. Alternately, if you have ID PROTECTION already in use on some other device, you can sync the devices.