Unable to open App and File Control Window

qzlqz
qzlqz Posts: 3 New Member
edited November 24 in F-Secure SAFE

I am using F-Secure SAFE 18.0 and I find that I cannot open App and File Control Window.

After clicking the button, UAC windows appears and I select OK but App and File Control Window doesn't appear.

I have reinstalled SAFE twice but this problem persists.

What is the reason for this? How to solve this problem?

Accepted Answers

  • qzlqz
    qzlqz Posts: 3 New Member
    Accepted Answer

    Hi @Jaims , this problem has been resolved by re-installation of F-secure with F-Secure Uninstallation Tool.

    Jaimshajdzso
  • hajdzso
    hajdzso Posts: 2 Observer
    Accepted Answer

    Thanks the problem has been resolved by re-installation of F-secure SAFE

Answers

  • Ville
    Ville Posts: 529 F-Secure Employee

    Hi,

    This is something new that we have not seen before. Could you please contact support and give them fsdiag from your computer so that we in R&D could investigate, based on the logs, what goes wrong.

    Ville

    (F-Secure R&D)

    JaimsUkkohajdzso
  • hajdzso
    hajdzso Posts: 2 Observer

    Same problem on win7 64bit but win 10 64bit it's working fine

  • Jaims
    Jaims Posts: 597 Moderator

    Hi @qzlqz & @hajdzso

    Have you been able to test again and see if App and File Control windows is now accessible?

    We have tried to reproduce on several clients but to no avail.

    Please keep us updated on the latest.

This discussion has been closed.