Issue with Outlook.com domain email addresses?

StantonFox
StantonFox Posts: 2 New Member
in F-Secure ID Protection

Hi,

I have a hotmail.com email address which I have signed up to ID PROTECTION with. I am not receiving any emails from F-Secure (neither the free email report or the confirmation email to verify I own the email address to show me the breach data within the app.)

Has anybody else experienced this at all? Outlook help pages diagnose: Tell the sender to contact Outlook.com postmaster.

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Accepted Answer

  • StantonFox
    StantonFox Posts: 2 New Member
    Answer ✓

    I fixed the issue myself. I had to manually add your email address: no-reply@f-secure.com to my safe senders list.

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Answers

  • WyattCarter199
    WyattCarter199 Posts: 2 New Member

    please emphasize your query something more

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  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee
    edited February 2021

    Hi @StantonFox

    There is no issue as I have tested the 30 days trial account with the domain i.e xxxxxx@outlook.com and I got an activation email for ID protection trial account. Did you check the spam folder if you there is no email found inbox?

    Please note the free tool should send only if there is any data breach found.

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