[SFR SÉCURITE- FR] Problème technique :

Answers

• Lucaseuropa Posts: 143 Moderator

  January 29

  Hello @GregoryLinePlay !

  
  

  Could you please explain in English what does the problem concern exactly?

  
  

  Thanks!

  Cheers,

  Lucas

  0 Like
• GregoryLinePlay Posts: 3 New Member

  January 29

  Then this problem :

  
  

  > accounts-emea.f-secure.com isn't connection

  0 Like
• Lucaseuropa Posts: 143 Moderator

  February 1

  Hello @GregoryLinePlay ,

  
  

  I do confirm that the issue you experience is not related to F-Secure.

  The website you shared with us is opening correctly.

  

  Could you please confirm the same? Or do you still experience some problems with it?

  Cheers,

  Lucas

  

  1 1Like
• GregoryLinePlay Posts: 3 New Member

  February 1

  After, the problem it's here !

  0 Like
• Lucaseuropa Posts: 143 Moderator

  February 2 edited February 2

  Dear @GregoryLinePlay ,

  
  

  As I wrote previously, the problem you experience is not related to F-Secure products.

  It seems that you are using a modified version of our product called SFR Securite.

  For this version the support is provided directly and exclusively by SFR.

  You can contact the ISP by clicking here.

  
  

  What I could suggest though is clearing your browsing data first.

  A. Google Chrome

  1. Open Google Chrome
  2. Type chrome://settings/clearBrowserData in the address bar and press enter
  3. A display box should now be shown with the title "Clear browsing data"
  4. Choose the needed fields and appropriate time range.
  5. Press Clear data

  
  

  B. Firefox:

  1. Open Firefox
  2. Type about:preferences#privacy in the address bar
  3. Scroll down to the "History" section and press on "Clear History..."
  4. Choose the needed fields and appropriate time range.
  5. Press Clear

  
  

  C. Internet Explorer:

  1. Open Internet Explorer
  2. Press Ctrl+Shift+Del
  3. You should now see a dialog box titled "Delete Browsing History"
  4. Choose the needed fields and appropriate time range.
  5. Press Clear

  
  

  Thank you for the understanding.

  Cheers,

  Lucas

  

  1 1Like