[SFR SÉCURITE- FR] Problème technique :

GregoryLinePlay
GregoryLinePlay Posts: 3 New Member

Bonjour,

Le site pour gérer les licences sont hors-service !

> https://securite.sfr.fr/admin/


Answers

  • Lucaseuropa
    Lucaseuropa Posts: 303 Rock Star

    Hello @GregoryLinePlay !


    Could you please explain in English what does the problem concern exactly?


    Thanks!

  • GregoryLinePlay
    GregoryLinePlay Posts: 3 New Member

    Then this problem :


    > accounts-emea.f-secure.com isn't connection

  • Lucaseuropa
    Lucaseuropa Posts: 303 Rock Star

    Hello @GregoryLinePlay ,


    I do confirm that the issue you experience is not related to F-Secure.

    The website you shared with us is opening correctly.

    Could you please confirm the same? Or do you still experience some problems with it?

    Jaims
  • GregoryLinePlay
    GregoryLinePlay Posts: 3 New Member

    After, the problem it's here !

  • Lucaseuropa
    Lucaseuropa Posts: 303 Rock Star
    edited February 2

    Dear @GregoryLinePlay ,


    As I wrote previously, the problem you experience is not related to F-Secure products.

    It seems that you are using a modified version of our product called SFR Securite.

    For this version the support is provided directly and exclusively by SFR.

    You can contact the ISP by clicking here.


    What I could suggest though is clearing your browsing data first.

    A. Google Chrome

    1. Open Google Chrome
    2. Type chrome://settings/clearBrowserData in the address bar and press enter
    3. A display box should now be shown with the title "Clear browsing data"
    4. Choose the needed fields and appropriate time range.
    5. Press Clear data


    B. Firefox:

    1. Open Firefox
    2. Type about:preferences#privacy in the address bar
    3. Scroll down to the "History" section and press on "Clear History..."
    4. Choose the needed fields and appropriate time range.
    5. Press Clear


    C. Internet Explorer:

    1. Open Internet Explorer
    2. Press Ctrl+Shift+Del
    3. You should now see a dialog box titled "Delete Browsing History"
    4. Choose the needed fields and appropriate time range.
    5. Press Clear


    Thank you for the understanding.

    Jaims
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