Vpn stopped working

Cerstin12 · March 2020

Hi,

At some point today freedome stopped working for me on bbc, itv and channel 4.

I live in France.

Please tell me this is just a glitch...

Best wishes,

MJW · March 2020

I asked, and there was no help. They just said they couldn't do anything, because the streaming services are blocking IP addresses, and they have their set of IP's to use, which are not working. "There is not much we can about it" was the exact quote

Fingerber · March 2020

Me also, please advise what is happening.

I’m in Finland.

Beaverman · March 2020

How come we have not had any anouncement from Freedome?

Is anyone fixing it? Are there any solutions?

JackRussell1953 · March 2020

I am also in France, Freedome stopped working on 18 March. Please would someone from Freedome post a response?

Cerstin12 · March 2020

I have given up on freedome... Signed up to a different vpn😕

Cerstin12 · March 2020

MJW · March 2020

Cerstin12

Mar 22, 2020

I have given up on freedome... Signed up to a different vpn😕

Please let me know which one you chose, as I've had problems with the ones I've tried

Cerstin12 · March 2020

Tried Pure vpn which worked, but for less than 24 hours! So I got a refund. Trying surfshark at the moment which works with the android app but not on my Windows 10 laptop.

Jaims · March 2020

Hi @Cerstin12

Please have a look at this article here where turning off the Location feature on your device could help.

If the issue persists, kindly try the below steps;

1. Run the FlushDNS on affected device. For Windows 10 can be found here: https://support.4it.com.au/article/flush-dns-windows-10/

(Optional- Clear browser cache for desktop and Clear app cache for Smartphone)

2. Ensure that IPv6 is enabled for the device. You can refer these Windows and Mac, and refer these for Android, and for iOS.

3. Reboot device.

4. Turn Freedome ON and set virtual location as London to check iPlayer working again with your browser.

Do let us know the outcome.

BBS · April 2020

Jaims

Mar 27, 2020

Hi @Cerstin12
Please have a look at this article here where turning off the Location feature on your device could help.
If the issue persists, kindly try the below steps;
1. Run the FlushDNS on affected device. For Windows 10 can be found here: https://support.4it.com.au/article/flush-dns-windows-10/
(Optional- Clear browser cache for desktop and Clear app cache for Smartphone)
2. Ensure that IPv6 is enabled for the device. You can refer these Windows and Mac, and refer these for Android, and for iOS.
3. Reboot device.
4. Turn Freedome ON and set virtual location as London to check iPlayer working again with your browser.
Do let us know the outcome.

This worked for me. Thanks

Beaverman · April 2020

It does not work any longer. It did for a while. A friend of mine in Sweden tried it too, but with no luck.

Is Freedome going to do anything about it?

Cerstin12 · April 2020

I don't think they can do anything about it. They are pretty small and probably inky have one server in the UK. I won't renew my subscription. Shame...

Cerstin12 · April 2020

Vpn stopped working

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