Roblox stops working since a few days
Hello,
Since a few days our daugther cannot play Roblox Windows APP anymore.
It stops after starting up. When I disable all in F-Secure Roblox is running fine.
I've got a Windows 10 machine and F-Secure Version 17.7
I've added the Roblox folder to the exclutions but no luck. 
Any thoughts?
Best Regards,
Sander
Comments
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Hello,
I am only an F-Secure user.
The most useful step is to contact their direct Support channels (for example, chat):
then, Support Agents should to troubleshoot further or to suggest actual workaround / solution.
Based on some of previous situations with Roblox (or around):
- https://community.f-secure.com/t5/F-Secure-SAFE/roblox-stops-working-after/m-p/116339
- https://community.f-secure.com/t5/F-Secure-SAFE/F-secure-stops-using-Roblox-quot/m-p/106148
to contact Support may be necessary.
Since you did not provide information about how looks "stops after starting up" (silence or with prompt / pop up about something).
So, as your own tries to troubleshoot or to find a workaround:
- could you try to disable only "Browsing Protection" module (blocking "harmful/suspicious" rated pages); Or if your experience is about Family Rules / Parental Control with content blocker (categories) - then to allow temporarily all of them.
Maybe certain 'critical' URL for Roblox is blocked at background.
- if trouble is still there, then to disable Real-time scanning or DeepGuard module.
If situation is fixed - then need to find proper folders / executable to exclude.
Maybe it is internal protection (against cheating) by Roblox application. F-Secure real-time analysis can be treated as intrusion. If so, maybe even with 'any' exclusion - trouble still be there. And only solution is to contact F-Secure Support (actually, it is the only solution; all other things are workaround).
Sorry for my English!
Thanks!
