Frequent loss of internet connection on Motoroloa G7



On my wife's and my Motorola G7 phones we frequently loose internet connection while the VPN is on. Turning the VPN off and on does not solve the problem, but restarting the phone does.


I've checked the FAQ's but I haven't found anything that works. My daughters iPhone on the same network has no issues.


We are currently on the trial, hoping to purchase if it works.




  • Sethu
    Sethu Posts: 724 Moderator

    Hello @franhoey 


    Please refer this KB article to know more about why does Freedome connection keep dropping and how to fix the issue.

  • Hello,


    Thank you, I did try all that, but I still loose connection while VPN is on. But only while connected to my home wifi.


    Last time it happened I recorded the logs and sent them, but I've not heard anything back yet.




  • Sethu
    Sethu Posts: 724 Moderator

    Hi @franhoey 


    This is something we need to check with our backend team. I will now escalate this case to our support team for further assistance. They will then liaise the issue with you directly.

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