renewal problems

i have just renewed my subscription but when i check to see if it has worked (online account) it says device is not yet protected but to try to release the license and add it again ive done this multiple times but nothing is working 

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  • SethuSethu Posts: 720 F-Secure Employee

    Hello @chloee 

     

    May I know where did you purchase the F-secure Freedome? Have you tried to uninstall and re-installed the Freedome to check again?

  • chloeechloee Posts: 2

    I bought it from the f secure website and I tried uninstalling and reinstalling but the problem continued

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