renewal problems


i have just renewed my subscription but when i check to see if it has worked (online account) it says device is not yet protected but to try to release the license and add it again ive done this multiple times but nothing is working 


  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Hello @chloee 


    May I know where did you purchase the F-secure Freedome? Have you tried to uninstall and re-installed the Freedome to check again?

  • chloee
    chloee Posts: 2 New Member

    I bought it from the f secure website and I tried uninstalling and reinstalling but the problem continued

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