renewal problems

chloee Posts: 2 New Member

April 2019 in Web Browsing

i have just renewed my subscription but when i check to see if it has worked (online account) it says device is not yet protected but to try to release the license and add it again ive done this multiple times but nothing is working 

0 Like Awesome

Comments

• 

  [Deleted User] Posts: 0

  April 2019

  Hello @chloee 

   

  May I know where did you purchase the F-secure Freedome? Have you tried to uninstall and re-installed the Freedome to check again?

  0 Like Awesome
• 

  chloee Posts: 2 New Member

  April 2019

  I bought it from the f secure website and I tried uninstalling and reinstalling but the problem continued

  0 Like Awesome
• 

  [Deleted User] Posts: 0

  April 2019 Answer ✓

  Hello @chloee 

   

  Based on your email address, we can see only order for F-secure safe and its valid, but the device name appeared  "not protected" as we have now refeshed the account that should fix the issue. You can try once agian re-installing the Safe and check agian. 

   

  We have cross checked your email but there is no order found for Freedome VPN.

  5 Like Awesome

This discussion has been closed.