New Device

I have a paid licence for 3 devices. One of those devices was replaced by a new one. When I log-in in the new device I get the message that "this account id is not valid for this device". I do not get the message to transfer a license.

Please let me clearly understand what I need to be doing on

a) the device that will be redundant,

b) the new device that should receive one of my three paid licences.

 

Appreciate your help.

 

Regards

Best Answer

Comments

  • Appreciate your feedback, thanks.

     

    In the meantime I talked to one of your agents via chat and he was able to help me. 

     

    Issue solved by now.

     

    Thanks!

This discussion has been closed.