New Device

Only1Bagheera

I have a paid licence for 3 devices. One of those devices was replaced by a new one. When I log-in in the new device I get the message that "this account id is not valid for this device". I do not get the message to transfer a license.

Please let me clearly understand what I need to be doing on

a) the device that will be redundant,

b) the new device that should receive one of my three paid licences.

 

Appreciate your help.

 

Regards

[Deleted User]

Hello @Only1Bagheera 

 

Its possible to transfer license if you have a valid subscription for Freedome. We need to double check your subscription type for Freedome.

 

Did you purchase the F-secure freedome subscription through F-secure website/retailer ? or bought through app stores such as Google Play or Apple App Store

Only1Bagheera

Appreciate your feedback, thanks.

 

In the meantime I talked to one of your agents via chat and he was able to help me. 

 

Issue solved by now.

 

Thanks!