New Device

I have a paid licence for 3 devices. One of those devices was replaced by a new one. When I log-in in the new device I get the message that "this account id is not valid for this device". I do not get the message to transfer a license.

Please let me clearly understand what I need to be doing on

a) the device that will be redundant,

b) the new device that should receive one of my three paid licences.

 

Appreciate your help.

 

Regards

Comments

  • Appreciate your feedback, thanks.

     

    In the meantime I talked to one of your agents via chat and he was able to help me. 

     

    Issue solved by now.

     

    Thanks!

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