New Device
I have a paid licence for 3 devices. One of those devices was replaced by a new one. When I log-in in the new device I get the message that "this account id is not valid for this device". I do not get the message to transfer a license.
Please let me clearly understand what I need to be doing on
a) the device that will be redundant,
b) the new device that should receive one of my three paid licences.
Appreciate your help.
Regards
Comments
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Hello @Only1Bagheera
Its possible to transfer license if you have a valid subscription for Freedome. We need to double check your subscription type for Freedome.
Did you purchase the F-secure freedome subscription through F-secure website/retailer ? or bought through app stores such as Google Play or Apple App Store
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Appreciate your feedback, thanks.
In the meantime I talked to one of your agents via chat and he was able to help me.
Issue solved by now.
Thanks!
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