New Device

Only1Bagheera

I have a paid licence for 3 devices. One of those devices was replaced by a new one. When I log-in in the new device I get the message that "this account id is not valid for this device". I do not get the message to transfer a license.

Please let me clearly understand what I need to be doing on

a) the device that will be redundant,

b) the new device that should receive one of my three paid licences.

 

Appreciate your help.

 

Regards

Sethu

Hello @Only1Bagheera 

 

Its possible to transfer license if you have a valid subscription for Freedome. We need to double check your subscription type for Freedome.

 

Did you purchase the F-secure freedome subscription through F-secure website/retailer ? or bought through app stores such as Google Play or Apple App Store

Only1Bagheera

Appreciate your feedback, thanks.

 

In the meantime I talked to one of your agents via chat and he was able to help me. 

 

Issue solved by now.

 

Thanks!