You must contact Fsecure support. Eventually I got a reply with a new piece of software. Not sure what the software did but when I rebooted the computer Freedome started working again...
Since you have already tried to uninstall and reinstall Freedome, I would recommend to get in touch with our support team here via chat or phone in order to troubleshoot this further.
Hei. I actually have contacted support. They told me to remove and install as you suggested, and than give feedback how it went. I have given feedback several times and asked for other advice. But I get no reply......
Cant understand why Fsecure doesnt adress this issue. I havent heard anything from Support for many days. Nada! Even if I send them remainders, no reply..!
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Hi atta,
Have you tried to uninstall and reinstall it freshly using the latest version and see if the issue is resolved? You can download it from here.
Yes I have tried to remove all using that software and reinstall from Fsecure hopepage twice. But no change..
Hi atta,
Since you have already tried to uninstall and reinstall Freedome, I would recommend to get in touch with our support team here via chat or phone in order to troubleshoot this further.
Hei. I actually have contacted support. They told me to remove and install as you suggested, and than give feedback how it went. I have given feedback several times and asked for other advice. But I get no reply......
Same here. After last update, nothing work. Same error message.
New download didnt help.
Uninstall and new installation. Nothing happends.
Please F-Secure, do something soon... seems that something went wrong on your side.
How about previous version.
Cant understand why Fsecure doesnt adress this issue. I havent heard anything from Support for many days. Nada! Even if I send them remainders, no reply..!
Hi atta,
Could you please send your case number which you have with support via a private message to me? I will highlight this post in your case.
Hi @tuomoe,
Please contact our support team via chat or phone here in order to troubleshoot this further. We need the logs from the device to check.
Laksh
I sent it, Did you get it?
Hello @atta!
Yes I did. I have also highlighted your post here in the respected case.
Sorry, I missed updating here.
Has anyone got solution with this problem?
Nope. The only feedback I've got from Fsecure is that something is not working.. Possible driver issue
Still waiting.
What I do with that diagnostic, where to send it?
And why it takes so long time to repair simple problem?
Hi @tuomoe,
Please get in touch with our support team via chat or phone here.
I tried to contact but chat inform me that no help-people available. With phone i dont do it in this country.
Still I get lot of email that your account is soon finish.
You can send to my email same software than atta.
Maybe I can continue but now is strong f-word to you.
Hi @tuomoe,
I have now escalated your post to our support team and one of them will get in touch with you via email in order to troubleshoot the issue further.