How can I reactivate Freedome at my iPhone?

I transfered a license between two devices. The device I transfered it to works well with the license. But, I unfortunately transfered it from the wrong device. Now I want to reactivate Freedome at this device but it does not work. I deleted the the app and all related data but after reinstalling the app it still says that the abo is terminated. There is no option available to transfer the license from an other device to this one. Only a comment is shown that I should login in my account. What can I do?

Thanks in advance for your help!

Best Answer

  • grillgrill Posts: 4
    Accepted Answer

    Hi again,

    In the meantime I uninstalled and installed Freedome at my PC. During the login process the list of activated devices was shown (because all licebses were in use) and so I was able to deactivate the iPad. However, the iPhone could still not be activated although there was a free license available. I activated afterwards the PC again. All licenses became in use again as I could only terminate one license which afterwards was used for activating the PC. I was frustrated.

    But, some times later at the iPhone the abo screen changed. Before it was only said the abo was terminated. Now I was able choose between entering my Freedome-ID or reactivating an Apple abo.

    After logging in the Freedome was activated at my iPhone.

    Yeah!

    @Laksh, thanks for your help

     

Answers

  • LakshLaksh Posts: 4,428

    Hi grill,

     

    1. May I know how many devices have Freedome currently installed?

    2. Is it Freedome multi device license, or is it Freedome from TOTAL?

     

  • grillgrill Posts: 4

    Hi Laksh,

     

    I have a TOTAL license for 5 devices. Freedome is currently installed at 5 devices. I would like to move one license from my iPad to my iPhone. But it does not work, obviously as I have had Freedome installed and active at this iPhone before.

     

    I hope you can help. Thanks.

     

    grill

  • LakshLaksh Posts: 4,428

    Hi grill,

     

    Have you uninstalled Freedome from your iPad (if you would like to transfer it from this device)?

     

    Since it shows the option to login to TOTAL in Freedome, have you tried to login and transfer the license?

     

    Did you have Freedome from TOTAL active in this device before? Or was it just a Freedome license on this iPhone?

  • LakshLaksh Posts: 4,428

    Hello grill,

     

    Just to add on, if you are still unable to transfer the license for Freedome, please get in touch with our support team via chat or phone here to troubleshoot further.

  • grillgrill Posts: 4

    Hi Laksh,

     

    Yes, I uninstalled Freedome from my iPad. But this does not releases the license. It keeps active even if the app and the vpn is not installed. A login in my account does not help either as the freedome devices are not shown. Only the devices at which SAFE is installed are explicitly shown. The activation or deactivation of SAVE does not influence the activation of Freedome. In addition, I use Freedome at more devices (iPhone, iPad) than SAFE.

     

    The license I transferred by mistake away from the iPhone was a TOTAL license. Prior to that I had an Freedome abo via Apple.

     

    Any further idea for a solution? If not I will contact the support team.

     

    grill

  • LakshLaksh Posts: 4,428

    Thanks for sharing what worked for you, grill! Glad to know the issue is resolved now.

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