F-secure is not updating

Hello,

Maybe it is good to know more information about.

For example, some of next points:

-- OS/platform (does it Windows or Mac?! And which one build/version of it).

-- does it clean installation experience or your situation is about 'unexpected' switch to such state (while it was OK before certain timestamp).

-- what is visible under "tray-picture rightclick -- open Common Settings -- list of updates" (If there is Windows platform). Does there are visible some 'not installed' entries?

With my own understanding and experience -> such situation can be with broken installation.

For example, partial removing/uninstalling some components. Or preventing updates by third-parties.

So, does it possible to re-check about reinstallation F-Secure SAFE?

For example, by steps like:

- Uninstall F-Secure SAFE by common steps (system designed places);

- Then restart system;

- Then to run F-Secure Uninstallation Tool;

- After restart: possible to login into your "My F-Secure Account" portal and to download fresh installer with bundled key for 'this device'. Launch installer and check what will be there.

Good if you will back with feedback.

Thanks!