Products & Services
F-secure safe says all the time "Updating virus protection..." And it's not updating it
Maybe it is good to know more information about.
For example, some of next points:
-- OS/platform (does it Windows or Mac?! And which one build/version of it).
-- does it clean installation experience or your situation is about 'unexpected' switch to such state (while it was OK before certain timestamp).
-- what is visible under "tray-picture rightclick -- open Common Settings -- list of updates" (If there is Windows platform). Does there are visible some 'not installed' entries?
With my own understanding and experience -> such situation can be with broken installation.
For example, partial removing/uninstalling some components. Or preventing updates by third-parties.
So, does it possible to re-check about reinstallation F-Secure SAFE?
For example, by steps like:
- Uninstall F-Secure SAFE by common steps (system designed places);
- Then restart system;
- Then to run F-Secure Uninstallation Tool;
- After restart: possible to login into your "My F-Secure Account" portal and to download fresh installer with bundled key for 'this device'. Launch installer and check what will be there.
Good if you will back with feedback.