F-secure is not updating

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F-secure safe says all the time "Updating virus protection..." And it's not updating it 

Ukko

Hello,

 

Maybe it is good to know more information about.

For example, some of next points:

 

-- OS/platform (does it Windows or Mac?! And which one build/version of it).

-- does it clean installation experience or your situation is about 'unexpected' switch to such state (while it was OK before certain timestamp).

-- what is visible under "tray-picture rightclick -- open Common Settings -- list of updates" (If there is Windows platform). Does there are visible some 'not installed' entries?

 

With my own understanding and experience -> such situation can be with broken installation.

For example, partial removing/uninstalling some components. Or preventing updates by third-parties.

So, does it possible to re-check about reinstallation F-Secure SAFE?

For example, by steps like:

 

- Uninstall F-Secure SAFE by common steps (system designed places);

- Then restart system;

- Then to run F-Secure Uninstallation Tool;

- After restart: possible to login into your "My F-Secure Account" portal and to download fresh installer with bundled key for 'this device'. Launch installer and check what will be there.

 

Good if you will back with feedback.

 

Thanks!