Cant input renewal code

My version of Freedome shows a white screen when opened. If I go to the task bar to show icons and right click on the greyed out freedome icon, I can see the following:


subscribe now





I can not use any of these options. The programme has frozen and nothinghappens when I click on the choices.


I purchased the renewal today but cant use the programme. How do I fix this? If it cannot be fixed I would require a refund.


thank you




  • Laksh
    Laksh Posts: 4,444 Community Manager

    Hi amanda123,


    May I know if you are using Freedome in Windows OS? What is the OS version?


    Have you tried to restart your device and check if that helps?

  • I am using a windows 7, 32 bit laptop. I have restarted the laptop and also reinstalled Freedome.


  • Laksh
    Laksh Posts: 4,444 Community Manager

    Hi amanda123,


    If you are still facing the issue even after the reinstallation, kindly contact our support team here to troubleshoot this further.


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