Cant input renewal code

My version of Freedome shows a white screen when opened. If I go to the task bar to show icons and right click on the greyed out freedome icon, I can see the following:

 

subscribe now

about

help

quite

 

I can not use any of these options. The programme has frozen and nothinghappens when I click on the choices.

 

I purchased the renewal today but cant use the programme. How do I fix this? If it cannot be fixed I would require a refund.

 

thank you

 

 

Comments

  • LakshLaksh Posts: 4,432 Community Manager

    Hi amanda123,

     

    May I know if you are using Freedome in Windows OS? What is the OS version?

     

    Have you tried to restart your device and check if that helps?

  • I am using a windows 7, 32 bit laptop. I have restarted the laptop and also reinstalled Freedome.

     

  • LakshLaksh Posts: 4,432 Community Manager

    Hi amanda123,

     

    If you are still facing the issue even after the reinstallation, kindly contact our support team here to troubleshoot this further.

     

This discussion has been closed.