UNITED KINGDOM Missing from VPN list

I think my previous message dissapeared,

 

I just installed the Freedome VPN update and the UNITED KINGDOM, is missing from the VPN list.
I updated the software today about an hour ago - I switched VPN back on and UK is gone


Platform:  Mac OS 10.13.2
Version:  2.14.5108.0
I am only using F-Secure Freedome

Many thanks

Comments

  • SloSlo Posts: 7

    I just installed the Freedome VPN update and the UNITED KINGDOM, is missing from the VPN list.

    How do I get it back?

  • UkkoUkko Posts: 3,016 Superuser

    wrote:

    I just installed the Freedome VPN update and the UNITED KINGDOM, is missing from the VPN list.

    How do I get it back?


    Hello,

     

    Sorry for my reply. I'm also only F-Secure user (their home solutions).

     

    Maybe it is good to clarify:

    -> platform (Windows, Mac, Android, iOS);

    -> update is (!?) what number;

     

    I think that with some of recent updates and Windows platforms (at least) -> UK was there (based on Freedome's board discussion).

     

    Also, Does your experience about F-Secure TOTAL? Or about F-Secure Freedome only?

    Potentially, there is board for Freedome solution:

    https://community.f-secure.com/t5/F-Secure/bd-p/freedome

     

    But since your topic under F-Secure SAFE board -> maybe your experience about F-Secure TOTAL subscription; And maybe Freedome can be with different configuration for such solution.

     

    Thanks!

    Näsäviisas
  • SloSlo Posts: 7

    Thanks:

     

    Platform:  Mac OS 10.13.2

    Version: Where is the version number located

     

    I am only using Freedome

     

    I checked that forum but will try again.

     

    I updated the software today about an hour ago - I switched it back on and UK is gone

    Ukko
  • SloSlo Posts: 7

    Found the version, it's buried in the ABOUT screen

     

     

    Version:

    2.14.5108.0

    Ukko
  • UkkoUkko Posts: 3,016 Superuser

    Hello,

     

    So, just as repeat-words, I'm only F-Secure user.

    And I'm not really friendly with Mac-platform -> so, it's not possible to re-check with my own experience.

    // later added; you found it already.

    And Mac version-number will be not useful for me -> but for Community Managers of Freedome Staff should be useful -> with Windows platform version was available under "Main User Interface -> HELP-tab -> About Freedome string-entry -> then visible build-version". Maybe with Mac-platform -> related view.

     

    Also, like doublecheck -> when you open the list with all available "virtual locations" -> UK/London is not listed. Right?

    If so, probably it is good to contact their direct Support Channels (chat/phone):

    https://www.f-secure.com/en_GB/web/home_gb/contact-support

    when chat is available, of course;

     

    Or to receive clarification from Community/Freedome Teams later. My own feelings are:

    -> ?! random trouble;

    -> removed specially;

     

    With Windows platform and "2.10.4980.0" version -> UK/London is still there.

     

    If your experience about critical situation. And not possible to use another virtual location temporary.

    Maybe potential workarounds tries like -> re-check -> what if previous build-installer is saved under your system; OR try to reinstall Freedome (what if configuration with locations with broken view); OR kind of restart system/restart Freedome like retrieving virtual locations (if it is supposed to be available).

     

    Sorry for my worst English.

     

    Thanks!

    Slo
  • SloSlo Posts: 7

    No worries, thanks,

     

    I tried calling but cannot get through, will try later

    Ukko
  • SloSlo Posts: 7

    Greetings,

     

    I just re-installed Freedome and UK is working again.

     

    Seems that update may have a gliche?

     

    Thanks!

     

    Ukko
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