subscription transfer

Hello,

 

i cannot transfer the subscription on my new iphone, see screenshot, there’s no option

BCE47037-E4E0-4E75-8C4A-FD4A0DB753B4.jpeg

Comments

  • LakshLaksh Posts: 4,434 Community Manager

    Hi Taxi,

     

    Did you try the license transfer more than 3 times in a 3-day period?

     

    As mentioned in this article, if you transfer a license 4 times in a 3-day period, your license transfer will be unavailable for 3 days from the first transfer.

  • TaxiTaxi Posts: 5

    How could i? There’s no option to activate a transfer, see screenshot.

  • LakshLaksh Posts: 4,434 Community Manager

    Hi Taxi,

    I checked on this issue and it is fixed in the next version of Freedome for iOS which is pending Apple review.

  • TaxiTaxi Posts: 5

    thank you for the information,

    my «trial» expired tomorrow, it means i cannot use my freedome subscription  until the next update? 

  • BenBen Posts: 2,641 F-Secure Product Expert

    Hello Taxi, 

     

    Apple is still reviewing the new Freedome version. We have tried to reach out to them to speedup the process. 

  • TaxiTaxi Posts: 5

    Thank you for your answer

    Is there a way to get a new licence or sthg in the meantime? It’s just ridiculous, i pay for a one year licence and i can’t use freedome on my phone while travelling

     :-(

  • BenBen Posts: 2,641 F-Secure Product Expert

    Hello Taxi, 

     

    I'll get in touch with you by PM. 

  • Hello,

     

    Same thing here, cannot transfer my lic to the new iphone and trial is over now ..  Smiley Sad 

    (I have 5-lic subscription)

    I'll be abroad very soon.

     

    Regards meu33a

This discussion has been closed.