BSOD tcpip.sys when accessing network shares Realtek NIC
Hello
Win7x64
F-Secure internet Security
Realtek GBE ver 7.113.914.2017 14/09/2017
I've 6 licences but this is the ony PC with a realtek that I own
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff88001b39119, 0xfffff88004483588, 0xfffff88004482df0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 112317-15974-01.
The error only occurs when SMB shares are accessed
I've updated teh NIC driver twice and moved a know good version of TCPIP.sys from another working system
I've reinstaleld the F-Secure twice.
The problem does not hapen with F-Secure installed.
Please help
Comments
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Hello,
Maybe useful to contact direct F-Secure Support Channels (chat as example):
https://www.f-secure.com/en/web/home_global/contact-support
Because, most likely, good to perform investigation. But:
I've reinstaleld the F-Secure twice. The problem does not hapen with F-Secure installed.
Did you mean that 'does not happen with F-Secure uninstalled"?
If yes - and as own potential steps:
- maybe good to re-check that F-Secure indeed related with such trouble (and there is not installed any other third-party firewalls. Where F-Secure can be only partly related);
- maybe possible to 'temporary' uncheck some Settings-options (for example, unselect/uncheck this option: https://help.f-secure.com/product.html#home/internet-security/latest/en/task_0543871ADA814F32ABFAF3AD8C2A86DA-internet-security-latest-en ); Like try to understand if certain feature is reason (or common design totally).
What if it can be temporary workaround until proper investigation done.
Thanks!
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@Jef_UK
Some explanations:
BSOD=Blue screen of death > meaning serious error
SMB is a protocol for sharing files, printers, serial ports and communications.
I could not read with more/type commands MEMORY.DMP-file. My own computer.
Summa summarum > is this some kind of sync-problem? Too many pieces?
Thinking over
Näsäviisas
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Hello,
Sorry for my reply -> I'm only F-Secure user.
Situation with next points:
-- currently not possible to create support ticket directly.
But it should be possible to do by using 'chat'-option. Then it can be 'switched' to mail-letters discussion (and creating kind of 'ticket'-request);
-- maybe Support Agents (from chat) with abilities or requirements to do remote help before this.
As their own investigation; but maybe it's not needed. So, good to start talk with Support Agents (under chat) and to explain situation - what if it known trouble.
Based on web -> looks like that this system's configuration with pretty popular BSOD with such view. Even indeed can be with connections about security software (or firewall directly).
F-Secure with utilisation system own Firewall and some certain tweaks. Maybe possible to check firstly -> does it helpful to disable/uncheck option under F-Secure Settings (Firewall tab) about:
Thanks!
