F-Secure Host Process
SvenR
Posts: 6
On my PC running Windows Vista and F-Secure Internet Security I sometimes get a message that the F-Secure Host Process has been stopped. Is this anything to worry about (and in that case, what should I do)? After this occured I checked the status of F-Secure and it says that the computer is protected. Tried to reach F-Secure both by phone and chat, but none of them worked. Hope I can get support here.
0 Like
This discussion has been closed.
Comments
Thanks for the reply. I'm using Vista Business SP2. As far as I know there is no other anti-virus software or similar running on this computer.
Hey,
I don't think that's true. Vista isn't supported by current versions of consumer security products since last Summer. Minimum requirement is Windows 7
Yeah, found that too afterwards. I'm pretty sure though the version we tested last Spring in beta lost XP and Vista support. I wonder if this supports mentioning people. @Laksh
Windows-versions have caused a lot of thinking in "headcomputers"🤐????
And one more headache.
I found a document concerning Vista,
https://community.f-secure.com/t5/F-Secure-SAFE/End-of-Windows-Vista-support-for/ta-p/92278
There is no specification of Vista-versions.
Shortly: Windows Vista is not supported no longer. Operating system should be Windows 7 or later.
Microsoft has ended its support for Windows Vista too.
How to go on? Read above mentioned document.
Näsäviisas
I've been using F-Secure on this computer for many years. When I started I think Vista was supported and then I have just renewed. But I can't really change computer or OS at the moment, so I must hope that I can live for a while with the Host Process issue. Or how bad is this issue?
I think the product is basically on limited life-support and if you uninstall, you can't reinstall. I guess you're still getting virus database updates for now though?
Yes, F-Secure seems to work fine, except for the Host Process issue I described (and sometimes F-Secure has perhaps had difficulty finishing a virus scan of a USB stick). My main concern is if the F-Secure status display can by mistake give a false impression that the computer is protected?
I know you've said you've already tried, but I think you would need to contact support with that question. I don't think they make any guarantees of protection for unsupported operating systems.
Contact Support by Phone or Chat
Hello,
Sorry for my reply into the party.
I just able to add that recent Online Help/Documentation with proper requirements:
https://help.f-secure.com/product.html#home/safe/2017/en (as default state).
But, yes, with abilities to switch for another (previous) builds/years.
And maybe current F-Secure installation under Windows Vista with support-status (or with meanings from Knowledgebase article about Vista EOF). How it was suggested --> good to keep it (if still works).
But I able to think that "F-Secure Host Process"-crash with potential different impact (based on what crashed in fact). Probably F-Secure with design about 're-create' (re-up) after crash for F-Secure Host Process. And maybe this is a reason for 'Computer is Protected'-state.
But as another conclusions -> not possible to provide protection under not supported platform. Or such 'protection' can be not enough.
Maybe can be an option to re-check that all works (after crash) with websites like amtso.org (as example) -> where possible to re-sure that harmful-rated websites are blocked; and malicious-files are detected.
Thanks!
Hi SvenR,
As mentioned by others in the post, Vista is not supported for F-Secure Internet Security. This is our current list of supported OS for F-Secure Internet Security.
Today I managed to reach the support chat, where I was informed that I cannot trust the "protected" status in F-Secure, because Microsoft has stopped sending security updates for Vista and this OS is no longer supported by F-Secure. He wrote that F-Secure might still give me some protection, but that is not guaranteed.
My advice to F-Secure is that your software should say something different than protected (green) if there is a problem. Probably other users have just like me used F-Secure for a long time and not noticed that their OS is no longer supported.
I strongly recommend seeing if you can buy a cheap Windows 7 license from somewhere cheap and try upgrading to that by taking backup first. Microsoft still supports Windows 7 until around 2020 (at least) and the primary difference between Vista and Windows 7 is latter is less buggy. Most hardware that is Vista-compatible is compatible with Windows 7